Serene Health · 8 hours ago
Patient Outreach Enrollment Specialist
San Diego, CA
Full-time
Hybrid
Entry Level
$22/hr - $27/hr
1+ years expOptima Medical Management Group is dedicated to enhancing the quality of life by promoting wellness. The Patient Outreach Enrollment Specialist is responsible for community outreach and enrolling eligible clients into Enhanced Care Management, coordinating services for individuals with complex health conditions and social challenges.
Health CareHospitalMental HealthTherapeutics
Responsibilities
Enroll clients in ECM program and complete intakes both in office and in community settings
Perform outreach services including phone calls, texts, emails, letters, and going into the field to locate clients
Determine eligibility for a pre-approved Community Supports using the DHCS Community Supports service criteria for each Support
Facilitate referrals to resources and Community Support Providers as well as perform case management services
Assist clients with the development of social and community support systems
Develop effective working relationships with agencies and organizations to advocate for clients and increase referrals
Complete all documentation per Medi-Cal, and San Diego County standards within expected deadlines
Conduct outreach in a community setting to facilitate engaging previously enrolled clients who have been unresponsive
Participate in seminars and required trainings
May provide translation services as needed
Perform other duties and related as assigned
Qualification
Required
High School Diploma or GED required
One year or more of case management or related experience required
Valid California driver's license and valid vehicle insurance required
Demonstrated ability to effectively perform the responsibilities outlined above
Knowledge of community and county resources to facilitate referrals and coordination with appropriate agencies
Proficiency in usage of basic technological tools including laptops/computers, email, phones, and internet required
Working knowledge of Microsoft Office Suite required
Verbal and written fluency in English required
Ability to maintain a valid California driver license, current personal auto insurance, and an MVR sufficient to maintain insurability under agency auto liability
Preferred
Bachelor's degree in public health, social work preferred but not required or a related field, or equivalent training and experience
Experience with Enhanced Care Management and/or Community Supports preferred
Experience and knowledge of working with unhoused population preferred
Bilingual skills in a second language (particularly Spanish) desired but not required
Benefits
Medical, Dental, & Vision Benefits: We have various insurance options for you and your family.
Short & Long-Term Disability Benefits: Protection when you need it most.
Voluntary Accident, Voluntary Critical Illness, and Voluntary Hospital Indemnity Plans: Added security for you and your loved ones.
Flexible Spending Accounts: Manage your finances with flexibility.
Employee Assistance Program (EAP): Support when life throws challenges your way.
401(K): Building your financial future with us. Effective after 1 year of employment.
Paid Vacation and Sick Leave: Flexibility for the planned and unplanned.
Paid Holidays: Quality time to enjoy celebrations.
Employee Referral Program: Share the opportunities and reap the rewards.
Company Discount Program: Enjoy savings on everyday expenses and memberships.
Company
Serene Health
Serene Health provides behavioral health and mental health services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Dr. Jennifer Guerguis, PhD, LMFT
Founder and Chief Clinical Officer
Company data provided by crunchbase