City of Temple, TX · 19 hours ago
Community Service Technicians - Telecommunicator
Temple, TX
Full-time
Onsite
Entry Level
2+ years expThe City of Temple is seeking a Telecommunicator to serve as a liaison between the public and local law enforcement, ensuring the safety of citizens and police officers. The role involves operating under various laws and department policies, handling emergency and non-emergency calls, and providing essential communication services in a fast-paced environment.
GovernmentNon ProfitOffice Administration
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Operates in conformance with federal, state, and local laws, and department and city policies and procedures
Serves as front desk by greeting customers, answering the telephone, directing public to proper law enforcement officials
Works in fast-paced environment dealing with life-threatening situations
Maintains composure to respond effectively and accurately in stressful situations
Responds to any emergencies encountered in the front lobby as needed
Receives, logs, and maintains complaints and requests from citizens concerning non-emergency/emergency requests for Police assistance and enters into Computer Aided Dispatch (CAD) system
Receives incoming emergency/non-emergency calls and routes calls accordingly
Searches for and retrieves data from CAD, Police records management system, National Crime Information Center (NCIC), and Texas Crime Information Center (TCIC) and distributes data/reports to authorized personnel
Notarizes statements and complaints
Processes monetary transactions and issue receipts
Serves as a back-up with monitoring holding cells and Police Department entry ways by live video recording
Records impounded vehicles and vehicle inventory
Collects found property from community members and submits to the Evidence Unit
Follows City policies, procedures, and safety guidelines
Performs other duties as assigned
Qualification
Required
High school diploma or equivalent
Two (2) years of experience in customer service or related area
Demonstrated proficiency in typing and 10-key as determined by the department
Pass extensive criminal background check and polygraph exam and evaluation
Valid driver's license
Preferred
Experience in law enforcement office
Familiar with law enforcement terminology
Experience in dispatching and radio communications
Bilingual in English and Spanish
TCOLE Telecommunications Officer
Company
City of Temple, TX
Temple, Texas: A dynamic community that balances strategic growth with a powerful sense of history.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase