Justworks · 2 hours ago
Associate, Ancillary Benefits
New York, NY
Full-time
Hybrid
Entry Level
$28.85/hr - $31.74/hr
2+ years expJustworks is a company that provides a supportive and casual work environment focused on helping businesses manage HR issues. The Associate, Ancillary Benefits role involves managing day-to-day operations for various benefit programs, collaborating with cross-functional teams, and ensuring efficient resolution of claims-related inquiries.
Bookkeeping and PayrollComplianceEmployee BenefitsHealth InsurancePayments
Responsibilities
Perform day-to-day operations for partners including but not limited to:
Oversee short-term disability (STD), long-term disability (LTD), and life insurance claims utilizing internal systems
Provide support for Paid Family Leave claims across multiple states, ensuring accurate and efficient resolution
Manage and respond to Customer Service Organization inquiries related to claims
Assist in resolution of benefit inquiries/issues within the agreed upon service level agreements (SLAs) with external and internal partners
Liaise with third party partners to resolve claims-related issues for customers
Assist senior team members in building out internal benefit resources (help articles, training decks, etc.)
Develop creative solutions for new issues with assistance from team lead using available resources and systems
Work closely with third party partners to resolve claims related extension requests and issues
Partner with our Customer Service Organization, Product Support Specialists, and Legal teams to improve systems and resolve issues
Perform other related duties as assigned
Qualification
Required
Minimum of 2 years of work experience in a similar role (operations, claims, insurance or customer service-related field preferred)
Knowledge of Excel or equivalent
Knowledge of Employer Sponsored Benefit Plans
Ability to work as part of a team
Process-driven and technologically savvy
Strong written and verbal communication skills
Experience breaking down complex concepts to core details
Experience working in a fast-paced, data-driven environment
Preferred
SQL knowledge
CLMS certification, or equivalent strongly preferred
Benefits
Medical, Dental and Vision insurance
401(k)
Wellness program offerings
Company retreats
Company
Justworks
Justworks is a cloud-based HR and payroll platform that helps small and mid-sized companies manage payroll, benefits, compliance, and HR.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$159.84MKey Investors
FirstMarkRedpointBain Capital Ventures
2023-11-01Series Unknown· $16.84M
2020-01-28Series E· $50M
2018-03-06Series D· $40M
Leadership Team
Michael Seckler
Chief Executive Officer
David Feinberg
Senior Vice President Risk & Insurance Programs
Recent News
Index Ventures
2025-12-29
2025-11-23
2025-10-30
Company data provided by crunchbase