Carrier · 5 hours ago
Critical Systems Service Account Manager
Georgia, United States
Full-time
Hybrid
Mid Level
$99K/yr - $138K/yr
4+ years expCarrier is a global leader in intelligent climate and energy solutions, dedicated to creating impactful solutions for both people and the planet. The Service Account Manager will own the relationship with data center hyperscale and colocation clients, ensuring that contracted services are delivered effectively to meet customer satisfaction and company goals.
EnergyHeating Ventilation and Air Conditioning (HVAC)
Responsibilities
Develop, refine, and update the service playbook for assigned customer program to support business improvement for areas of assigned programs including key stakeholders, invoicing and collection expectations, documentation standards
Coordinate and manage work to be performed for the customer
Coordinate creation of mission critical work orders and manage execution
Ensure profitable execution of all service delivery plans and owner direct installation work
Effectively manage cash flow, costs, billings, and receivables
Maintain profitability goals and positive cash flow within the portfolio
Effectively communicate financial status to the Client Manager Director
Ensure that the existing customer base is satisfied, and renewal rates are attained
Perform, implement, and monitor corrective actions to employee or customer complaints
Monitor Customer feedback and take appropriate action
Effectively manage the team of Service Specialists and/or Service Project Engineer(s) or Manager(s), as required
Ensure department’s timely completion of required training
Qualification
Required
High School Diploma or GED
4+ years of experience supporting high impact, cross-functional projects
Travel Requirement: Up to 25% at data center job sites nationwide
Preferred
Must be able to multitask – be able to work on multiple tasks/ projects at one time
Strong ability to problem solve
Bachelors degree preferred
Excellent written and verbal communication skills
Strong business and accounting acumen
Able to build and foster a strong and proactive team environment
Able to coach and mentor other service employees
Must be well organized and excellent time management skills
Prior experience in HVAC and/or Building Automation preferred
Travel 25%
Location: Remote or Atlanta, GA preferred. EST/CST Timezones preferred
Benefits
Health Care benefits: Medical, Dental, Vision; wellness incentives
Retirement benefits
Paid vacation days, up to 15 days
Paid sick days, up to 5 days
Paid personal leave, up to 5 days
Paid holidays, up to 13 days
Birth and adoption leave
Parental leave
Family and medical leave
Bereavement leave
Jury duty
Military leave
Purchased vacation
Short-term and long-term disability
Life Insurance and Accidental Death and Dismemberment
Health Savings Account
Healthcare Spending Account
Dependent Care Spending Account
Tuition Assistance
Company
Carrier
Carrier is the provider of intelligent climate and energy solutions.
10001+ employees
H1B Sponsorship
Carrier has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (11)
2024 (9)
2023 (5)
2022 (6)
2021 (7)
2020 (9)
Funding
Current Stage
Late StageLeadership Team
David Gitlin
Chairman & Chief Executive Officer
Gary Boucher
Chief of Staff to the Chairman & CEO
Recent News
Morningstar.com
2025-12-16
2025-11-20
Company data provided by crunchbase