Klaviyo · 13 hours ago
Sr. Renewals Specialist
Denver, CO
Full-time
Onsite
Senior Level
$80K/yr - $120K/yr
5+ years expKlaviyo is a company that empowers creators to own their destiny by making first-party data accessible and actionable. The Senior Renewals Specialist will manage the renewal lifecycle for contracted customers, focusing on optimizing renewal results, driving revenue, and collaborating with various internal teams to enhance customer satisfaction and retention rates.
AdvertisingAnalyticsE-CommerceMarketing AutomationSoftware
Responsibilities
Manage Renewal Process: Lead and oversee the renewal lifecycle for assigned accounts to optimize renewal results and drive revenue. Engage with customers well before renewal deadlines to secure timely commitments
Customer Engagement: Work with customers to both transact and consolidate upcoming renewals, maximizing eligibility and attainment of key performance metrics
Cross-Functional Collaboration: Coordinate with internal teams, including sales, customer success, operations and finance, to ensure alignment on renewal strategies and customer needs
Forecasting and Reporting: Provide regular updates on renewal status and forecasts to senior business leaders, ensuring transparency and proactive issue resolution
Process Improvement: Identify and implement best practices to streamline the renewal process, enhance customer satisfaction, and increase retention rates
Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up
Qualification
Required
A minimum of 5 years of experience in renewals, account management, or a related customer-facing role, preferably within the software or technology industry
Excellent verbal and written communication abilities, with a talent for negotiating and closing renewals
Strong analytical mindset, capable of interpreting data to drive decision-making and process improvements
Ability to manage multiple renewal cycles simultaneously, demonstrating strong organizational and time-management skills
Familiarity with CRM tools and renewal management systems to track and manage customer contracts effectively
You've already experimented with AI in work or personal projects, and you're excited to dive in and learn fast
You're hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient
Benefits
Participation in the company’s annual cash bonus plan
Variable compensation (OTE) for sales and customer success roles
Equity
Sign-on payments
A comprehensive range of health, welfare, and wellbeing benefits based on eligibility
Company
Klaviyo
Klaviyo is an automation and email platform designed to help grow businesses.
1001-5000 employees
H1B Sponsorship
Klaviyo has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (47)
2024 (29)
2023 (24)
2022 (27)
2021 (21)
2020 (8)
Funding
Current Stage
Public CompanyTotal Funding
$1.35BKey Investors
ShopifySands Capital VenturesAccel
2025-08-13Post Ipo Secondary· $195.06M
2025-05-14Post Ipo Secondary· $372.95M
2023-09-20IPO
Leadership Team
Andrew Bialecki
CEO
Ed Hallen
Co-Founder, Chief Strategy Officer, Board Member
Recent News
Investing.com
2026-01-03
2025-12-17
Company data provided by crunchbase