BlueCross BlueShield of South Carolina · 2 hours ago
Senior System Support Administrator
Dallas, TX
Full-time
Onsite
Mid, Senior Level
4+ years expBlueCross BlueShield of South Carolina is a leading provider of IT solutions and managed services, operating multiple data centers across the U.S. The Senior System Support Administrator role involves providing system and production support, monitoring applications, and collaborating with internal and external teams to resolve issues and enhance system performance.
Financial ServicesHealth CareHealth InsuranceInsuranceMedical
Responsibilities
Perform/Support installation, configuration, administration, implementation, scheduling and/or tuning/modification of applications. Provide support for moderate to complex system/production performance concerns. Collaborate with various internal groups and external vendors to ensure all specifications are met and problems are resolved as they arise
Assist in analysis of problems/issues. Perform corrective actions whenever possible to fix applications that end abnormally and/or notify technical support for resolution. Communicate with applications on-call persons to repair applications that ended abnormally. Consult with senior level peers on projects of greater complexity
Evaluate system performance in real-time as well as via reports for release related issues. Monitor and report on scheduled batch and online applications for successful/unsuccessful execution. Review all abnormal results/issues to production processing from previous cycles and verify that they have been logged/resolved. May run necessary system backups
Verify Production and Test environments are up and functioning properly. Perform testing responsibilities as need. Review and/or create documentation for accuracy, future problems, and company standards
Participate in work sessions and walkthroughs for quality and production implementations, releases, data conversion projects and/or disaster recovery exercises. Attend implementation meetings to determine impact to system availability and assignment of team resources for these implementations
Look for improvement opportunities in the cycles and in procedures. May create new programs to automate the release process where possible. Assist and provide recommendations in applications enhancement projects
Qualification
Required
Bachelor's in a job-related field
Associates degree plus an extra 2 years job related work experience for a total of 6 years of required work experience (see 'required work experience')
8 total years required work experience
4 years of technical experience with systems analysis, design, and/or programming experience or other job-related IT experience
Comprehends data storage techniques, database philosophy, database management, and programming techniques
Strong understanding of the requirements for maintaining production systems and the effect of program changes
Understands how to use structured techniques in new program development
Strong understanding of development, quality assurance, and integration methodologies
Strong communication and interpersonal skills
Able to work well under pressure and as part of a team
Pays attention to detail
Strong knowledge of relevant operating systems, programming languages, and/or development/productivity tools and their usage in the company
Preferred
Strong hands-on experience with Medicare Fiscal Intermediary Standard System (FISS) or Multi-Carrier System (MCS) System
Prior hands-on experience with IBM Tivoli Workload Scheduler
Benefits
Subsidized health plans, dental and vision coverage
401k retirement savings plan with company match
Life Insurance
Paid Time Off (PTO)
On-site cafeterias and fitness centers in major locations
Education Assistance
Service Recognition
National discounts to movies, theaters, zoos, theme parks and more
Company
BlueCross BlueShield of South Carolina
For more than six decades, BlueCross BlueShield of South Carolina has been part of the national landscape. Our roots are firmly embedded in the state.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
April Richardson
Vice President and Chief Operating Officer of Companion Benefit Alternative
Alli McGary
Talent Acquisition Partner
Recent News
2025-09-13
UPSTATE BUSINESS JOURNAL
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