TEKsystems · 15 hours ago
Client Services Site Technician
Farmingdale, NY
Contract
Onsite
Mid, Senior Level
$33/hr - $35/hr
5+ years expTEKsystems is a leading provider of business and technology services, and they are seeking a Client Services Site Technician to support site-level IT activities. The role involves ensuring stability, compliance, and user satisfaction while acting as a liaison between the Syracuse site and enterprise IT organizations.
Information Technology
Responsibilities
Support IT operations and activities at the Syracuse site, ensuring stability, compliance, and user satisfaction
Act as a liaison between the Syracuse site and centralized IT organizations, communicating local needs and requirements
Assist in implementing shared IT services, infrastructure systems, and standardized processes at the site
Provide support for local IT contracts, service agreements, vendor interactions, and compliance activities
Work with business leaders and IT partners to recommend solutions that improve site efficiency and operational effectiveness
Support IT compliance activities, including audits, risk assessments, user access reviews, and security controls
Assist with IT documentation, reporting, and planning related to the site’s technology environment
Ensure adherence to regulatory and industry standards including NIST 800-171/800-53, SOX, and other cybersecurity frameworks
Provide technical and administrative IT support such as troubleshooting, system maintenance, and end user assistance
Perform other duties as assigned
Qualification
Required
Associates Degree in Computer Science/Information Technology
5-7 years relevant experience
Strong communication skills with the ability to collaborate across teams
Solid understanding of IT operations in a manufacturing or defense environment
Experience serving as a liaison between business functions and IT organizations
Ability to contribute effectively to projects and cross-functional initiatives
Familiarity with compliance and cybersecurity frameworks including NIST 800-171/800-53 and SOX
Strong analytical and problem-solving abilities
Ability to manage multiple priorities in a dynamic site environment
Excellent written and verbal communication skills
Experience with IT documentation, governance, and reporting
Help Desk calls from company user base
Resolves all Level One end-user problems
Identify, evaluate and solve end-user workstation problems
Support and train end-users in a wide range of software applications
Read, understand and apply complex technical information
Contact third-party vendors for warranty service repair
Assist site with after-hours support needs
Good Communication Skills
Maintain cooperative working relationships
Demonstrate sensitivity to, and respect for, a diverse population
Dedicated Customer Service skills
Active and supporting team member with eager, can-do attitude
Strong knowledge of current desktop and laptop operating systems and hardware
Skilled network and printing troubleshooting and problem resolution
Ability to quickly learn and adapt to new technologies and processes
Must excel in an environment where exceeding customer expectation is the key objective
Troubleshooting
Windows 11
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
Company data provided by crunchbase