Venture Beyond · 1 day ago
Customer Experience Manager
United States
Full-time
Remote
Mid, Senior Level
$1,500/mo - $2,000/moVenture Beyond is a growing dermatologist-developed skincare brand seeking a Customer Experience Manager to enhance customer interactions and relationships. The role involves managing customer inquiries, collecting feedback, sourcing study participants, and coordinating with dermatologists and creators to build a strong community around the brand.
AdvertisingAnalyticsBrand MarketingContent MarketingCreative AgencyDigital MarketingMarketing AutomationMedia and EntertainmentSocial Media Marketing
Hiring Manager
Shreya S
Responsibilities
Manage customer inquiries via email and chat, ensuring every interaction feels personal, helpful, and aligned with our brand’s tone
Collect feedback and insights from customers and partners to help shape product development and brand strategy
Source participants for consumer and clinical studies
Conduct outreach to dermatologists and skincare professionals to explore partnership and collaboration opportunities
Identify and reach out to creators for reviews, testimonials, and UGC. Plus, providing skincare guidance and product recommendations based on customer concerns
Qualification
Required
Exceptional English (written and verbal skills)
Natural relationship builder, confident speaking with customers, creators, participants, and professionals
Strong organisational skills with the ability to manage multiple workflows at once
Experience in customer support, outreach, community roles, or creator coordination (any combination works)
Comfortable using new tools and platforms (training provided) and helping refine processes as we scale
Proactive, resourceful, solutions-oriented, and able to work autonomously
A genuine interest in skincare and willingness to learn our products, ingredients, routines, and brand philosophy
Proven experience managing a team of three or more people
Preferred
Experience with Shopify, Gorgias, or similar CX tools is a strong advantage
Benefits
A high-impact role at a growing dermatologist-developed skincare brand.
Real ownership across customer experience, outreach, and community-building.
Direct collaboration with founders and involvement in shaping processes as the brand scales.
Training across all tools and platforms you’ll use.
Exposure to multiple areas of the business, including CX, partnerships, creators, and clinical studies.
Flexible working and a supportive, fast-paced environment.
Competitive compensation with room to grow.
Company
Venture Beyond
The Venture Beyond provides advertising strategy, creative production, social campaigns, and media planning with reporting.
Founded in 2018
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase