Spectrum Retirement Communities, LLC. · 4 hours ago
Regional Director of Operations, Arizona
Phoenix, AZ
Full-time
Onsite
Director/Executive
10+ years expSpectrum Retirement Communities is dedicated to providing exceptional care and support in senior living. The Regional Director of Operations is responsible for overseeing community operations, ensuring high operational excellence and resident satisfaction while mentoring community leadership and driving compliance with corporate policies.
Real Estate
Responsibilities
Partner closely with Executive Directors and individual department heads to ensure that communities’ operational strategies and priorities are aligned with the company direction. Implement change consistently across assigned region, aligning with corporate mission and guiding principles
Ensure Executive Directors and community leadership have the tools, resources, training and clear expectations to perform their jobs well. Serve as a mentor providing guidance, support, training, and encouragement to foster ongoing growth and development in the region. Implement improved processes and management methods to generate higher ROI and workflow optimization
Conduct community site visits regularly, review findings with the Executive Director, and create strategies for improvement. Partner with Regional leadership in functional areas to drive compliance with corporate policies and procedures, as well as all local, state, and federal laws and regulations
Act as temporary/interim Executive Director as needed, for vacancies that may occur in the region
Partner with Human Resources on the attraction and retention of talent, including recruitment processes, appropriate onboarding and orientation, ongoing performance evaluation, employee relations, and team member development
Review financial reports reflecting the community’s performance including census, budget, delinquencies, PRD targets, staffing and overtime. Assist in creating budgets for assigned Communities. Develop Action Plans in response to areas requiring attention
Collaborate with corporate & regional sales leadership for regular sales data analysis to drive strategy and to improve lead generation and geographical trends in sales
Evaluate customer satisfaction of residents and families to improve processes within each community to enhance resident services. Respond promptly and appropriately to resident, family, or employee concerns or issues that that have elevated beyond community level. Assure action plans are developed and implemented to address issues identified
Maintain a thorough knowledge of regulations, policies and procedures to ensure that all State and Federal guidelines are adhered to. Attend and participate in professional workshops and seminars to keep abreast of current changes in the senior living industry as well as maintain licensed status in operational states
Qualification
Required
Bachelor's degree in related field, or commensurate experience
A minimum of 10 years' experience in senior living or multifamily residential with a minimum of 5 years' experience in a leadership role
A continuous, demonstrated interest, passion and knowledge of seniors and their needs as well as the competency to meet those needs on a consistent basis
Excellent communication skills, both verbal and written
A demonstrated ability to lead people and achieve success through management of others
Preferred
Five years' experience as an Executive Director and/or Area Director preferred
AL/MC experience preferred
Benefits
Medical insurance
Dental insurance
Vision insurance
Life insurance
Other voluntary insurance options
401(k)
Paid time off
Holiday pay
Discounts through Perk Spot
Company
Spectrum Retirement Communities, LLC.
Spectrum Retirement Communities is a real estate company providing property buying and selling services.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Michael Longfellow, AIA, NCARB
President, Spectrum Acquisition Partners
Company data provided by crunchbase