Watts Water Technologies · 22 hours ago
Customer Service Rep II
North Andover, MA
Full-time
Hybrid
Mid Level
$20.30/hr - $23.30/hr
3+ years expWatts Water Technologies is dedicated to providing safe, clean water and innovative solutions for the future. The Customer Service Representative II will manage client deliverables, ensuring high levels of customer satisfaction by meeting service goals and developing strong customer relationships.
Building MaterialManufacturingMechanical DesignOil and GasWholesale
Responsibilities
Work in a high-volume call center with the ability to enter and process multiple sales orders, RGA's, and credits while ensuring accurate processing methods and procedures are followed
Work with Watt's Agents and Customers to resolve complaints regarding product shortages and provide professional alternative solutions when product shortages occur
Investigate, verify and release order holds that may be related to credit problems, pricing discrepancies, shipping issues, part identification problems, part cross-referencing issues, shortages, back orders and all large quantity orders requiring logistics and manufacturings participation
Guide communication between customers' and Watt's manufacturing/shipping departments to ensure pending orders ship out
Build and maintain sound professional business relationships with both internal and external customers
Work with the Technical Support department to resolve customer reported issues
Manage new and existing customer accounts as identified in our database
Qualification
Required
High School Diploma or equivalent
3+ years of experience in a high volume customer service department
Experience with order entry and expediting orders required
Previous exposure to ERP systems
Excellent communication skills (both verbal and written)
Excellent customer service skills
Ability to work well in a team environment
Detail oriented and works with a high-degree of accuracy
Ability to tactfully handle stressful and difficult situations
Basic working knowledge of Microsoft products such as Excel, Word, and PowerPoint
Benefits
Comprehensive medical and dental coverage, retirement benefits
Family building benefits, including paid maternity/paternity leave
10 paid holidays and Paid Time Off
Continued professional development opportunities and educational reimbursement
Additional perks such as fitness reimbursements and employee discount programs
Company
Watts Water Technologies
We are a global leader of quality water solutions for residential, industrial, municipal, and commercial settings.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Robert Pagano Jr
President and CEO
Shashank Patel
CFO
Recent News
Yahoo Finance
2025-09-26
2025-09-25
2025-09-19
Company data provided by crunchbase