HDR · 12 hours ago
Tolling Analyst
New York, NY
Full-time
Onsite
Mid Level
$62K/yr - $89K/yr
4+ years expHDR is a collaborative, employee-owned company with over 100 years of experience, seeking a Tolling Analyst to support project teams with data analysis and research for tolling agencies. The role involves technical delivery, project management, and business development to enhance tolling operations and strategies.
ArchitectureConsulting
Responsibilities
Research tolling trends, technologies, and policies to inform client strategies
Conduct deep data analysis using Excel, Power BI, relational databases, and other tools
Monitor and analyze toll transaction data to identify discrepancies, trends, and revenue opportunities
Reconcile tolling data across systems and vendors to verify accuracy and completeness
Analyze business processes and recommend improvements for efficiency and accuracy
Evaluate customer service center and system data to identify trends and opportunities
Support quality assurance reviews and recommend enhancements
Develop SOPs, training materials, and technical documentation
Create deliverables including reports, presentations, diagrams, and models
Assess end-user experience for both customers and agents
Assist with scopes of work, cost estimates, contracts, and procurement documents
Support toll program management tasks including design reviews and operational oversight
Learn and apply HDR’s project management and QA/QC processes
Support general program management contracts for toll-related work elements including design reviews, operations, project production, and delivery
Assist with business development efforts, including writing or reviewing proposals
Grow business development skills through industry engagement
Perform other duties as assigned
Qualification
Required
Bachelor's degree
An attitude and commitment to being an active participant of our employee-owned culture is a must
Preferred
Bachelor's degree in engineering, planning, business, data analytics, or related fields
4 years of experience
Proficiency in Microsoft Office applications such as Excel, Word, Visio, and PowerPoint
Strong background in statistical analysis, reporting, and data visualization
Excellent written and communication skills
Ability to handle a wide variety of tasks simultaneously requiring different skill sets
Ability to adapt to the needs of our clients and work outside of one's comfort zone
Experience working with state DOTs, toll system integrators, planning organizations, or Toll / Thruway / Turnpike Authorities
Experience in business or technical management consulting
Familiarity with data reporting and analytical tools such as SQL, Power BI, and/or Tableau
Local candidates preferred
Benefits
Medical
Dental
Vision
Short and long-term disability
Life insurance
An employee assistance program
Paid time away
Parental leave
Paid holidays
A retirement savings plan with employer match
Employee referral bonus
Tuition reimbursement
Company
HDR
HDR is an employee-owned design firm specializing in engineering, architecture, environmental and construction services. We’re ranked No.
10001+ employees
H1B Sponsorship
HDR has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (4)
2023 (6)
2022 (3)
2021 (5)
2020 (8)
Funding
Current Stage
Late StageLeadership Team
G
Galen Meysenburg
CFO
J
Jeff Glover
Colorado Area Water Group Chief Engineer
Recent News
The Magnificent Mile Association
2025-11-11
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