OptiMed Health Partners · 18 hours ago
Senior Client Liaison
Kalamazoo, MI
Full-time
Onsite
Senior Level, Lead/Staff
$90K/yr - $100K/yr
10+ years expOptiMed Health Partners is dedicated to optimizing health outcomes through personalized care. The Senior Client Liaison plays a strategic role in ensuring superior client service and operational excellence, managing complex client relationships, and supporting onboarding and service delivery processes.
ChemicalHealth Care
Hiring Manager
Anthony Halliday
Responsibilities
Provide advanced support for complex client activities, including high-level program reporting, rebate oversight, renewals, and cross-functional workflow coordination
Serve as the primary lead for escalated client and broker inquiries, facilitating regular meetings and ensuring timely, strategic resolution
Facilitate internal and external communication to promote knowledge sharing and improve execution of services, programs, and operational processes
Oversee the implementation of plan and system changes within the CRM, ensuring accuracy and alignment with client specifications
Manage complex external prior authorization referral processes
Support advanced invoicing activities, including billing analysis, payment research, reconciliation, and data preparation to drive operational efficiency. Knowledge of medical billing, including J/HPCPs codes, strongly preferred
Build and maintain senior-level relationships across organizational teams, promoting collaboration and alignment for successful client outcomes
Identify opportunities to refine internal workflows, streamline client interactions, and improve overall service delivery
Train, mentor, and support Client Liaisons, modeling best practices in account management, communication, and service standards
Qualification
Required
Bachelor's degree in business, economics, healthcare, or a related field required
10+ years of experience in PBM, Pharmacy Consulting, Health Plan, TPA or related industries strongly preferred
Demonstrated ability to manage complex client relationships, lead strategic conversations, and resolve escalated issues
Advanced communication and interpersonal skills with the ability to deliver essential information succinctly to internal and external stakeholders
Strong analytical, organizational, and project management skills with a proven ability to drive results and meet deadlines
Must maintain a professional appearance and provide a positive company image
Preferred
Knowledge of medical billing, including J/HPCPs codes, strongly preferred
Experience training or mentoring team members on account management best practices is strongly preferred
Company
OptiMed Health Partners
OptiMed Health Partners is a Pharmacy/Chemists industry.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Rusti Greis
Vice President Of Business Development
Recent News
2024-11-07
Company data provided by crunchbase