Inhabit® · 22 hours ago
Collections Specialist
Knoxville, TN
Full-time
Hybrid
Mid Level
3+ years expInhabit is a collective of tech-forward companies serving various industries, and they are seeking a Collections Specialist to manage accounts receivable and optimize the collections process. This role involves contacting customers, negotiating payment terms, and ensuring timely resolution of outstanding invoices while collaborating with internal teams to improve cash flow.
CommercialProperty ManagementResidentialSaaS
Responsibilities
Manage accounts receivable tasks in Salesforce and NetSuite, ensuring accurate tracking of outstanding balances
Conduct proactive outreach to past-due customers, negotiating payment terms and securing commitments
Maintain detailed records of all collections activity, including phone call logs, follow-ups, and dispute resolutions
Work closely with the accounting and product teams to align on outstanding balances, ensure proper customer communication, and facilitate resolution of billing-related issues
Collaborate with internal teams (Accounting, Sales, and Customer Success) to resolve billing discrepancies and improve cash flow
Prepare and send dunning letters and past-due notices, ensuring timely escalation for severely overdue accounts
Identify high-risk accounts and recommend actions to mitigate bad debt exposure
Assist in the handoff of uncollected accounts to collections agencies, ensuring proper documentation and compliance with company policies
Support process improvements by analyzing collections performance and identifying opportunities to reduce late payments
Qualification
Required
High School Diploma required, relevant work experience in accounting, finance, business administration or related work experience will be considered
Proven experience reducing past-due balances, negotiating payment plans, and successfully managing delinquent accounts
Strong understanding of billing and collections processes, including dunning strategies and dispute resolution
Excellent communication and negotiation skills to effectively engage with customers and resolve outstanding balances
Ability to analyze aging reports, identify risk trends, and recommend actions to improve cash flow and reduce bad debt
Highly detail-oriented with the ability to maintain accurate and organized records of collection activities
Proficiency in Microsoft Office, particularly Excel, for reporting, data analysis, and tracking collection efforts
Self-starter who is comfortable working independently, managing multiple priorities, and escalating accounts appropriately
Professional attitude with a customer-centric approach, while remaining firm and focused on achieving collection goals
Preferred
3-5 years of experience preferred in collections, billing, accounts receivable, or credit risk management (SaaS experience preferred)
Experience working in Salesforce, NetSuite, or other accounting/ERP systems is preferred
Benefits
Competitive Pay
Health Insurance: Medical, Dental, Vision and Prescription Plans
Health Savings Accounts
Flexible Spending Account
Dependent Flexible Spending Account
Critical Illness
Accident
401k Plan with discretionary company match
Short- and Long-Term Disability
Company Paid $25,000.00 life insurance
Supplemental Life and AD&D Insurance
Employee Assistance Program
Paid Holidays
Paid Vacation
Paid Volunteer Time
Inhabit Employee Discount Programs
Company
Inhabit®
Inhabit is a software company serving the residential and vacation property management industries.
Founded in 2016Knoxville, Tennessee, USA
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Blackstone Tactical OpportunitiesGoldman Sachs Merchant Banking DivisionInsight Partners
2024-12-02Series Unknown
2020-12-18Private Equity
2019-01-29Seed
Leadership Team
John Kristel
President and Interim CEO
Shane Cobb
Vice President, Human Resources
Recent News
2025-11-18
2025-11-11
Company data provided by crunchbase