NEOGOV · 23 hours ago
Human Resources Coordinator (Alaska Railroad)
Anchorage, AK
Full-time
Onsite
Entry Level
3+ years expNEOGOV is seeking a Human Resources Coordinator for the Alaska Railroad Corporation. The role involves providing operational and administrative support for various HR functions, including recruitment and benefits management, while ensuring compliance with policies and maintaining confidentiality.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Greets visitors to HR
Provides specialized operational and administrative support for a variety of HR functions including recruitment, benefits, and corporate governance
Provides day-to-day, assistance and follow-up to client departments, employees, external agencies, and/or members of the general public in the application of specified policies, procedures, and documentation
Coordinates the resolution and/or referral of specific policy-related and procedural problems and inquiries
Develops, expedites, and maintains electronic files, records, and other documents
May provide the first point of contact for job applicants and answers to their questions regarding vacancies, seasonal employment opportunities, and how to apply on Workplace Alaska
May participate in Job Fairs and assists in other recruitment activities
Maintains and coordinates new employee orientation materials and forms
Reviews attendee list of new employee orientation to assure those attending is appropriate
Ensures that On Boarding packets are correctly assembled and sets up the conference room for new employee orientation and as needed delivers the presentations
Prepares mailings for new employee packets, benefits, status changes, etc
Responsible for compiling new hire documents including benefits forms for addition into electronic records management system Electronically files medical provider notes
Performs quality assurance check of all electronic new hire documents scanned/ingested into electronic records management system by HR Receptionist/Assistant
Complies with HIPAA Privacy and Security standards
Protects confidential information with all verbal and written employee/dependent/public interactions
Verifies the identity of requests, obtains a release of information when applicable, physically protects documents in a secure area
Coordinates retrieval of archived file boxes from the contracted archive service as requested by HR staff or General Counsel
Ensures any re-hired employees have archived documents added to electronic records management system
Provides copies of personnel files upon employee, or other authorized request
Bills and collects payment for copies per policy
Answers employment/benefits verification inquiries in compliance with records policy and procedure, utilizing JDE or records in electronic records management system
Assists with gathering information for Air Force Station background requests
Assists employees with benefits questions related to health insurance, dental insurance, life insurance, retirement plans, probation, steps, COBRA, life events, etc
Verifies eligibility for employees and dependents for health and dental plans
Explains details such as OOP, deductibles, differences between plans, qualifying events, HSA/FSA, vision benefits, in-network providers, Coalition Health Clinic, medical travel benefits, Nurse Line, EAP benefits, premium costs, primary/secondary insurance
Uses both Premera’s and Peak1’s portals to research and answer employee questions
Backs up and assists the HR Representative with HR data entry into HRIS and occasional vendor/ARRC file feed transmissions
Assists HR Representative with the timely generation of benefits notices for qualifying life events
Backs up the Reception/HR Assistant as necessary
Explains out-processing to employees as needed
Provides back-up to the Reception/HR Assistant as needed to ensure the clearance process is followed and paperwork is completed, separation benefits are explained and ARRC property (rail passes, badges, parking permits, keys, etc.) is collected and organized properly
Provides employees with an explanation of the life insurance programs, how to change their amount of life insurance and life insurance applications with coverage amounts and cost to the employee
Researches and gathers information for retirement biographies
Shares responsibility for maintaining the Rail Travel Passes system and answers Rail Pass policy questions
Initiates Trip Pass requests from employees
Issues/prints/maintains employee and contractor badges
Takes badge photographs, enters and adjusts badge access, coordinates contractor badge clearance with security, inputs employee and contractor information into WINPAC database
Designs badges for tenants
Shares responsibility for issuing parking passes and enters them into the parking pass database
Sorts and maintains badges, parking passes, and keys for seasonal employees
Explains the process for badge/pass replacement/loss during new employee orientation
Creates badge reports for supervisors when needed
Provides support for the Boardvantage system (Board of Directors records system) and provides basic training to users in the use of the systems
Prepares certified mailings and express service shipping documents
Distributes various Human Resources materials across the railroad for posting
Schedules open enrollment and other various meetings along with conference calls as requested
Uses JDE to prepare requisitions and blanket purchase orders
Receives, reviews, and codes invoices
Maintains general budget amounts needed for office supplies and badge/parking pass supplies
Provides "key operator" services for departmental office equipment (copier, fax, printer, microfiche) coordinates obtaining paper and toner supplies, fills machines with paper and toner, clears routine jams, creates printer email/fax routes etc
Contacts equipment or facility service personnel and Helpdesk for repairs and periodic maintenance
Maintains the overall appearance of the HR lobby area
Prepares routine office correspondence and manages data utilizing word processing, spreadsheet, and database software
Assists with departmental mailings/distributions involving copying, folding, labeling, and sorting
Develops and maintains layouts and updates for some HR forms
Arranges for services to be performed by Speedy Mail
Serves as backup for the Human Resources Representative and Recruiter as needed
Collaborates with the HR Compliance Administrator to schedule drug and alcohol tests for return-to-work (fit for duty) and reasonable cause with the third-party administrator
Provides support to employees with completion of prescription review forms
Assists in scheduling appointments for CDL physicals as well as Vision and Hearing Acuity appointments
Performs data entry in the Drug & Alcohol Testing Database (DAAT)
Answers general FML questions and explains the application process to employees
Assists with coordination of FMLA paperwork, return to work dates, JDE data entry, and communications/correspondence to employees, supervisors/departments
Alerts the security staff of any threatening behavior or circumstances present in the lobby, HR or on the grounds
Fulfills requests from employees for all HR forms
Assures all employee forms are filled out correctly as they are submitted
May be required to participate in Incident Command exercises and activities
Qualification
Required
Must have a high school diploma or GED equivalent
Three (3) years of administrative experience in a fast-paced human resources environment
Experience with a human resource information system (HRIS)
Must be able to read and speak the English language and to use proper office etiquette over the phone and in person
Incumbent must adhere to confidentiality requirements
Must possess skills in using a computer, Word, Excel, PowerPoint, and the internet
Preferred
Associate's degree in human resources or a related field preferred
Certification as a Professional in Human Resources (PHR) or equivalent preferred
Benefits
ARRC Pension Plan – Participation is mandatory.
401(k) Tax Deferred Savings Plan – Participation is optional.
457 Deferred Compensation Plan – Participation is optional for non-represented employees.
Health Insurance Plan
Dental Plan
Vacation Leave
Sick Leave
11 Paid holidays
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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