Close · 1 day ago
Customer Success Associate (USA Only - 100% Remote)
United States
Full-time
Remote
Entry Level
1+ years expClose is a CRM company that helps teams sell more efficiently since 2013. They are seeking a Customer Success Associate to drive retention and growth among new customers by providing support and consultation as they onboard the platform.
CRMDatabaseEmailSaaSSalesSales AutomationSales EnablementSmall and Medium BusinessesSMSVoIP
Responsibilities
Virtually train and onboard new and existing customers
Proactively reach out to high-potential new customers
Research to identify high growth and at risk customers
Communicate effectively via multiple platforms (sms, call, email, Zoom, social) with all Close customers, including co-founders, executives, and sales teams
Work closely with Success and Sales teams on seamless customer transitions
Identify expansion opportunities and upsell customers
Host and manage recurring office hours, group trainings, and interactive demos to support many customers at once
Identify customer content needs and create FAQs, white papers, videos
Communicate with customers in our online Community and via our Helpdesk software
Qualification
Required
Backed by at least one year of experience with B2B SaaS in a customer success role
A clear, precise communicator both verbally and in writing
Energized by working independently in a fast-paced environment
Able to build rapport with customers quickly
Highly emotionally intelligent
Experienced with working in a startup, ideally in a remote environment
Physically based in the U.S. and proficient in English
Preferred
Preference given to candidates with either 1) frontline sales experience or 2) experience working for a CRM platform or a sales enablement tool
Preference for ET, CT, MT, and PT
Benefits
Competitive compensation including an organization-wide goal-based bonus
Paid Time Off: 5 Weeks PTO upon joining + Winter Holiday Break. Each year with the company, you’ll receive 2 additional PTO days
Paid Parental Leave for primary and secondary caregivers
Sabbatical: After 5 years with the team, you’re eligible for a 1 month paid sabbatical
Healthcare (US residents): Medical, Dental, and Vision with HSA and FSA options
(US residents) Dependent care FSA
(US residents) 401(k): Up to 6% contribution match, 100% vested
Company
Close
A CRM for startups and small businesses with built-in sales communication tools.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2013-01-01Seed
2011-03-22Seed
Leadership Team
Steli Efti
CEO
Nick Persico
Product
Recent News
Growth Business UK
2025-06-11
GlobeNewswire News Room
2025-03-19
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