Bright Power · 2 hours ago
Customer Success Specialist
NYC Metro Area
Full-time
Hybrid
Entry, Mid Level
$70K/yr - $85K/yr
2+ years expBright Power is a company dedicated to providing energy and water efficiency solutions for real estate owners and developers. The Customer Success Specialist will support clients post-contract execution, ensuring smooth onboarding and high-quality customer support while collaborating with various internal teams to address customer needs and concerns.
EnergyEnergy ManagementSolar
Hiring Manager
Ramya Kaumudi Madhurapantula
Responsibilities
Serve as the day-to-day contact for our engaged work with assigned customers, after contract signing
Serve as the bridge between sale and service delivery to ensure projects are set up for a successful handoff
Monitor customer satisfaction, proactively address concerns, and escalate issues to Account Managers, Service Delivery teams, and/or Finance when needed
Assist customers with inquiries related to service delivery, reporting, billing, and general support
Partner with Account Managers and Project Managers to align on customer expectations and deliverables
Facilitate smooth onboarding and handoff processes from Sales to Service Delivery
Track key account metrics (e.g., enrolled subscription service properties, prioritization reports, outstanding AR)
Stay up to date on company service offerings, operational changes, and relevant regulatory or policy updates that may affect customers
Support the account manager in communicating changes in energy policy deadlines/ requirements
Support the account manager in helping clients understand and adapt to energy policy deadlines/requirements
In the course of day to day communications with clients, where relevant, flag opportunities for account expansion or upselling based on customer needs or requests, and escalate to Account Manager
Document customer interactions and feedback to inform continuous improvement
Maintain a customer-centric mindset and act as a strong advocate for the client’s needs internally
Qualification
Required
2+ years of experience in customer success, account management, or client services
Experience in the energy and sustainability sector, particularly with energy efficiency, energy benchmarking, incentives, or green building certifications
Working knowledge of energy policy and regulatory frameworks, especially those impacting New York City (e.g., Local Law 84/87/97) is a strong plus
Excellent communication, problem-solving, and organizational skills
Strong attention to detail and ability to manage and prioritize multiple customer accounts simultaneously
Proficiency in CRM tools (Salesforce) and support platforms (Jira)
Ability to work cross-functionally and collaborate with technical and sales teams
Bachelor's degree, ideally in an energy or sustainability related field
Company
Bright Power
Bright Power is a provider of energy and water management services for real estate owners, investors, and operators.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$38.36M2024-10-10Series Unknown· $2.89M
2023-05-18Series Unknown· $4.14M
2021-07-27Series B· $24.5M
Leadership Team
Andrea Mancino
Chief Executive Officer
Colleen Woodson
Senior Vice President, Data & Product Strategy
Recent News
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