Edfinancial Careers · 11 hours ago
Medfinancial-We Care Financial Advocate-Knoxville Office
Knoxville, TN
Full-time
Onsite
New Grad, Entry LevelEdfinancial is seeking a Financial Advocate for their Knoxville office to provide excellent customer service to hospital clients and borrowers. The role involves establishing payment plans for medical treatments, handling inbound calls, and managing account information and repayment options.
EducationFinancial Services
Responsibilities
Maintain a positive work atmosphere by behaving and communicating in a manner so that you get along with customer, clients, co-workers, and management
Responsible for the security of workstation and work area regarding the confidentiality of the data and the systems
Review Employee Handbook quarterly for changes and updates
Maintain good attendance and punctuality
Maintain acceptable / proper dress and behavior
Maintain positive attitude under stress
All employees are expected to represent the company and its interest in a positive, professional manner inside and outside of the corporate environment
Work and communicate in a team environment
Type data into required systems with both speed and accuracy
Handle inbound phone calls from hospitals and patients
Work dialer call and / or make outbound phone calls to patients
Responsible for OnBase management to your assigned hospital/hospitals
Complete manual tasks, in a timely manner, as assigned by team leader or supervisor
Maintain department standards and achieve goals
Provide feedback to department and company
Effective time management & organizational abilities – complete assigned projects in a timely manner
Meet Medfinancial standards/expectations for call statistics, KPI’s, quality, and schedule adherence
Assist with projects as needed
Maintain confidentiality
Other duties deemed necessary
Qualification
Required
Provide excellent customer service to the hospital clients and our borrowers/patients
Perform all servicing functions for the Medfinancial portfolio in taking inbound calls to establish payment plans for medical treatment(s)
Explain the extended payment program and partnership with our client
Obtain account information from the patient
Overview of repayment options/terms
Obtain required documentation
Collect payment(s)
Counsel on follow-up schedule/next steps
Maintain a positive work atmosphere by behaving and communicating in a manner so that you get along with customers, clients, co-workers, and management
Responsible for the security of workstation and work area regarding the confidentiality of the data and the systems
Review Employee Handbook quarterly for changes and updates
Maintain good attendance and punctuality
Maintain acceptable/proper dress and behavior
Maintain a positive attitude under stress
Represent the company and its interest in a positive, professional manner inside and outside of the corporate environment
Work and communicate in a team environment
Type data into required systems with both speed and accuracy
Handle inbound phone calls from hospitals and patients
Work dialer call and/or make outbound phone calls to patients
Responsible for OnBase management to your assigned hospital/hospitals
Complete manual tasks, in a timely manner, as assigned by team leader or supervisor
Maintain department standards and achieve goals
Provide feedback to department and company
Effective time management & organizational abilities – complete assigned projects in a timely manner
Meet Medfinancial standards/expectations for call statistics, KPI's, quality, and schedule adherence
Assist with projects as needed
Maintain confidentiality
Other duties deemed necessary
Company
Edfinancial Careers
Edfinancial Services provides exceptional customer-driven student loan servicing.
Founded in 1995
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Ben Fiedler
Chief Technology Officer
Wanda Hall
Senior VP, Director, Compliance & Risk Management, CSO
Recent News
Knoxville News Sentinel
2024-02-18
2022-04-01
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