Boston Scientific · 3 hours ago
Associate Manager, Field Services - Northeast
United States
Full-time
Remote
Mid, Senior Level
$89K/yr - $170K/yr
5+ years expBoston Scientific is a leader in medical science, seeking an Associate Manager, Field Services to lead a regional team of Field Service Technicians. This role involves managing daily operations, coaching team members, and ensuring outstanding customer service in line with company goals.
Health CareMedicalMedical Device
No H1B
Responsibilities
Consistently shows a customer-first mentality and addresses customer and business needs promptly
Lead a group or team of employees in the achievement of organizational goals. Guide, coach, direct, and develop direct reports, and if applicable, drive those practices throughout their organization
Training, developing, motivating, and day-to-day management of Field Service Technicians to support the overall goals and mission of the organization
Recruiting and retaining employees, stimulating productivity, engagement, and performance, creating a positive and supportive workplace environment, skills development
Identify performance related issues, develop an action plan for improvement, implement corrective action if needed
Assist with escalated complaint coordination of Field Service Engineers
Ensure service delivered to our customers meets contractual Key Performance Indicators (‘KPIs’) and financial expectations
Leads by example to develop a robust continuous improvement culture that supports BSC’s Quality Policy, Quality System and the appropriate regulations for the area supported. Assures Field Service team follows Quality approved work processes, procedures, documentation and training
Communicate expectations to employees and provide timely updates
Provide subject matter expertise in handling escalated customer calls as needed
Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input
Stay current on internal work processes, policies, and procedures
Qualification
Required
Associate degree in engineering, electronics, biomedical technology, or a related STEM field
Minimum of 5 years' experience in field service, technical support, or equipment servicing roles involving the installation, troubleshooting, and maintenance of complex electro-mechanical systems in customer environments
Minimum of 1 year of experience in a direct or indirect leadership role, with responsibility for coaching, developing, or guiding the performance of others
Strong verbal and written communication skills, with a proven ability to engage effectively with customers, cross-functional teams, and direct reports
Ability to manage multiple priorities, meet deadlines, and adapt to changing demands
Ability to travel up to 75% to support a regional team of Field Technicians, including regular site visits and periodic travel to Boston Scientific's Arden Hills, MN campus. This is a remote, field-based role based in the Northeastern U.S. region
Preferred
Bachelor's degree in engineering, electronics, biomedical technology, or a related STEM field
More than 2 years of experience in a leadership role, with demonstrated success managing field-based or technical service teams
Experience participating in or leading the recruitment, selection, and onboarding of technical or field service personnel
Familiarity with regulated industries (e.g., medical device, aerospace, industrial equipment) and compliance-driven service environments
Experience working cross-functionally with quality, engineering, operations, or commercial teams (e.g., sales, marketing) to drive service excellence and customer satisfaction
Prior experience supporting remote or geographically dispersed teams across a regional territory
Company
Boston Scientific
Boston Scientific is a medical technology company that designs and develops medical devices to diagnose and treat a wide range of condition.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$10.02B2025-02-21Post Ipo Debt· $1.58B
2024-02-22Post Ipo Debt· $2.17B
2022-03-04Post Ipo Debt· $3.28B
Leadership Team
Michael Mahoney
Chairman, President & CEO
Daniel J. Brennan
Chief Financial Officer
Recent News
2026-01-24
2026-01-23
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