Synergy Business Consulting, Inc. · 17 hours ago
Network Operations Center Engineer
Nashville, TN
Contract
Onsite
Senior Level
6+ years expSynergy Business Consulting, Inc. is seeking a Network Operations Center Engineer III, a senior-level technical support role responsible for providing advanced engineering assistance across a range of services. This role involves managing complex escalations, leading incident recovery efforts, and maintaining customer network environments to improve service quality and reliability.
Information Technology
No H1B
U.S. Citizen OnlyHiring Manager
Annette Fraga
Responsibilities
Providing advanced engineering assistance across a range of services
Acting as a critical liaison between customers, NOC teams, and specialized engineering groups
Managing complex escalations
Leading incident recovery efforts
Analyzing chronic network issues
Overseeing third-party vendors and internal resources to restore services swiftly
Maintaining and documenting customer network environments
Ensuring proactive communication
Supporting both customer-facing and internal projects to improve service quality and reliability
Qualification
Required
MUST have exceptional communication skills and white glove service for customers
6+ years in technical or NOC roles
5+ years supporting LAN/WAN, routers, switches, wireless access points, and protocols like DNS, SMTP, SNMP
Hands-on experience with ticketing systems (e.g., ConnectWise)
Hands-on experience with voice technologies (PBX, VoIP)
Hands-on experience with customer documentation
Occasional travel and after-hours on-call availability are required
Preferred
Bachelor's degree or equivalent certifications (e.g., CCNP, Fortinet FCP, ITIL)
Strong communication, multitasking, and collaboration skills
Company
Synergy Business Consulting, Inc.
Founded in 2001, Synergy Business Consulting, Inc, a Certified Minority Business Enterprise (MBE), providing technology staffing & management consulting solutions to Fortune 1000 clients.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase