Sutter Health · 1 day ago
Customer Service Agent III
San Francisco
Full-time
Hybrid
Entry, Mid Level
$31.30/hr - $43.82/hr
2+ years expSutter Health is a healthcare organization seeking a Customer Service Agent III. The role involves handling incoming inquiries and service requests from patients and other stakeholders, ensuring high standards of customer service and satisfaction while adhering to regulations.
Health CareHospitalNon Profit
Responsibilities
Receives intermediate level incoming inquiries and service requests from patients, employees, providers, vendors and others, via phone, email, web portal, etc. and responds to each with accurate and timely information utilizing the highest customer service and quality standards
Works as part of a team and others to support one or more of the service delivery teams
Establishes and maintains strong, collaborative relationships with customers to identify additional ways to be of service and ensure customer satisfaction
Helps foster an environment in which continuous improvement in business processes and services is welcomed and recognized
Adheres to all local/state/federal regulations, codes, policies and procedures to ensure privacy and safety of our employee and patient information
Qualification
Required
HS Diploma or General Education Diploma (GED)
2 years recent relevant experience
Knowledge of processes within one or more of the following functions desired (required for first round of hiring): Human Resources, Payroll, Accounts Payable, Supply Chain, Revenue Cycle Customer Billing
Possess written and verbal communications skills to explain sensitive information clearly and professionally to diverse audiences, including non-medical people
Well-developed time management and organizational skills, including the ability to prioritize assignments and work within standardized operating procedures and scientific methods to achieve objectives and meet deadline
Requires the ability to work with and maintain confidential information
Work independently, as well as be part of the team, including accomplishing multiple tasks in an environment with interruptions
Identify, evaluate and resolve standard problems by selecting appropriate solutions from established options
Build collaborative relationships with peers and other healthcare providers to achieve departmental and corporate objectives
Operate office equipment such as multi-lined phones, printers, faxes, copiers, and scanners
Preferred
Working within healthcare industry
Mobile apps and/or smart health monitoring devices, and how to seek technical support for issue resolution
Handling complex, non-routine, or escalated cases
Managing sensitive customer situations (complaints, dissatisfaction, compliance-related issues)
Identifying trends, recurring issues, or gaps in workflows
Contributing to process improvement initiatives
Working directly with product, IT, operations, or leadership
Benefits
Comprehensive benefits package
Company
Sutter Health
Sutter Health is a non-profit organization operating a network of hospitals and physicians in Northern California.
10001+ employees
H1B Sponsorship
Sutter Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (19)
2024 (16)
2023 (14)
2022 (21)
2021 (24)
2020 (30)
Funding
Current Stage
Late StageTotal Funding
$27.17MKey Investors
Department of Health Care Services
2025-05-19Grant· $23M
2016-11-22Grant· $1.2M
2013-10-09Grant· $2M
Leadership Team
Megan Gillespie
Chief Executive Officer
Warner L. Thomas
Chief Executive Officer
Recent News
2025-11-19
2025-11-19
Company data provided by crunchbase