Med Tech Solutions · 14 hours ago
eClinicalWorks Go-Live Support Consultant
Virginia
Full-time
Onsite
Entry, Mid Level
2+ years expMed Tech Solutions is seeking experienced eClinicalWorks (eCW) Go-Live Support Consultants to assist with client go-lives. The role involves providing hands-on support to end users, troubleshooting issues, and ensuring a smooth transition to the new system.
Health CareSoftware
Responsibilities
Provide onsite, in-person support to front desk staff, clinical staff, and providers
Assist users with navigation, documentation, scheduling, check-in/check-out, and general system usage, per client related workflows
Support clinical workflows including progress notes, orders, documentation tools, and patient engagement features
Troubleshoot issues and escalate to project leadership when needed
Monitor user adoption and identify areas requiring reinforcement
Review and learn the client-provided workflow agendas prior to go-live
Understand the client’s specific processes, routing rules, and expectations
Apply client workflows consistently when supporting staff
Identify workflow gaps and provide real-time coaching aligned with the client’s standards
Reinforce best-practice workflows for both front desk and clinical teams
Provide real-time coaching to improve efficiency, accuracy, and compliance
Document issues, trends, and user feedback- relay to client support team
Communicate daily updates to project leadership
Participate in onsite team huddles or check-ins
Qualification
Required
2+ years of hands-on eClinicalWorks experience
Direct experience with both front desk and clinical workflows
Ability to quickly learn and adopt client-specific workflow agendas
Strong understanding of: Scheduling and appointment workflows, Check-in/check-out processes, Progress notes and clinical documentation, Orders, referrals, and patient engagement tools
Excellent communication and problem-solving skills
Comfortable working in a fast-paced, onsite go-live environment
Preferred
Experience supporting enterprise, specialty practices
Familiarity with eCW version 12
Background in healthcare operations or clinical support
Prior eCW go-live support experience strongly preferred
Company
Med Tech Solutions
Med Tech Solutions (MTS) puts the unique needs of each healthcare organization at the center of our work across the full IT journey.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Steve Heimel
Chief Operating Officer
Clarey "Dink" Prim
Consultant - CIO Services
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