DFCU Financial · 5 hours ago
Assistant Branch Manager - South Lansing branch
4510 S Pennsylvania Ave, Lansing, MI 48910, USA
Full-time
Onsite
Mid, Senior Level
3+ years expDFCU Financial is one of the largest and best managed credit unions in the country, seeking a motivated leader for the Assistant Branch Manager position. This role involves overseeing daily operations, coaching staff to achieve sales and service goals, and ensuring exceptional member experience while collaborating with the Branch Manager to drive branch growth.
BankingCrowdfundingFinancial ServicesVenture Capital
Responsibilities
Assist Manager with all branch operations and staff supervision
Coach and develop branch staff to achieve sales and service performance goals
Ensure compliance with credit union procedures
Use membership data to proactively offer additional products and services to members
Suggest and promote creative ideas to increase sales productivity
Design and promote activities to increase branch profitability
Make exceptions to policy and procedures when necessary
Write and administer performance reviews
Effectively communicate changes in policy and procedure
Resolve member disputes and defuse possible conflict
Perform the duties of Vault Teller, as required
Schedule cash and platform staff for efficient branch coverage
Perform onboarding and training to new Tellers
Contribute to branch sales goals
Interpret and act on information in management reports
Maintain knowledge of credit union consumer loan policies and procedures
Oversee the complete loan process within the branch
Provide notary and medallion signature guarantee services
Provide membership, loan and cash services
Saturday hours required
Qualification
Required
Bachelor's degree in a business-related field, preferred
Three years current experience in a sales position in a financial environment
Three years current experience supervising employees
Ability to function as a team leader
Ability to effectively coach staff and achieve performance goals
Exceptional analytical and problem-solving skills
Ability to multi-task
Computer literate
Consistent positive, cooperative, self-motivated, courteous and professional attitude
Ability and willingness to work in any of our branches
Excellent interpersonal skills, including effective verbal and written communication
Benefits
Monthly cash incentives for meeting performance goals
Employee bonus program
Paid lunch time
Employee referral payouts for recruiting your friends and family
Paid time off
Paid holidays (13 per year)
401k plan match, dollar for dollar up to 4%
401k additional employer contribution after one year at 5%
Tuition reimbursement / Education assistance
Medical, dental and vision insurance effective date of hire
Health savings account (HSA)
Flexible spending accounts for medical and dependent care expenses
Adoption assistance for qualified expenses maximum $10,000 per child
Wellness initiatives and reimbursements
Pre-paid legal services plan
Identity protection plan
Accident supplemental plan
Short- & long-term disability plans paid for by company
Company provided basic life insurance of $50,000 plus supplemental for employee, spouse, and child
Pet Insurance
Free financial planning assistance
Numerous fun employee events throughout the year
Volunteer and community engagement opportunities
Employee loan discounts (closed-end loans)
Service / anniversary awards
Employee discounts for company logo wear
Recognition and awards for outstanding team and individual performance (branch and member service center employees)
Ongoing training opportunities
Leadership development program
Flexible scheduling for students
Company
DFCU Financial
DFCU Financial is a banking firm that offers online checking, banking, mortgages, loans, and investment services.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Ryan Goldberg
President & Chief Executive Officer
Recent News
GlobeNewswire
2026-01-06
2025-01-06
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