Commercial Jet · 1 day ago
Customer Sales Coordinator-Field Sales Representative
Phoenix, AZ, US
Full-time
Hybrid
New Grad, Entry LevelCommercial Jet is the nation’s largest dealership for Model 1 Commercial Vehicles, dedicated to providing creative solutions for customers. The Customer Sales Coordinator will engage with existing fleet customers, prospect new local customers, and ensure customer satisfaction through effective communication and follow-up.
Information Technology
Responsibilities
Plan weekly route of customer visits; prioritize top fleets and time-sensitive needs
Conduct drop-ins, scheduled meetings, and phone/video touchpoints; document notes in CRM/DMS the same day
Profile fleets (size, composition, duty cycles, service intervals) and identify parts and service opportunities
Create and route opportunities: Parts (order coordination), Service (submit requests + coordinate with Scheduling), Vehicle Sales (warm intro), Upfit (capture requirements)
Set clear expectations; do not promise dates—defer to Scheduling for slotting and lead times
Track all handoffs with owners and dates; keep customers informed
Send visit recap within 24 hours with agreed next steps and contacts
Confirm parts arrival/pickup, service appointments, and satisfaction; request CSAT feedback
Escalate stockouts, delays, or quality concerns quickly with options presented
Maintain accurate customer/fleet profiles, opportunity stages, and next steps in CRM/DMS
Meet response & follow-up SLAs; use standard email/phone templates
Log every touch (visit/call/email) and attach visit notes/photos as needed
Safe driving record (MVR check); follow company vehicle/mileage policy; PPE as required on sites
Respect facility rules at customer sites; represent Model 1 brand standards at all times
Qualification
Required
Excellent communication and customer empathy; confident with in-person outreach
Organized and self-directed in the field; strong follow-through
Comfort learning parts/service basics (training provided)
Proficiency with phone/email; basic spreadsheets; willingness to learn CRM/DMS mobile app
Valid driver's license; daily local travel (60–80% in the field)
Preferred
Customer service, retail parts, dealership service writing, inside/outside sales experience
Familiarity with commercial vehicles/upfitting or warranty processes
Benefits
Health insurance
Paid holidays
Vacation pay
Company
Commercial Jet
Commercial Jet is a fully integrated high-value aviation services provider in Florida.
Founded in 1988
501-1000 employees
Funding
Current Stage
Late StageRecent News
2025-08-18
Company data provided by crunchbase