Lucid Motors · 2 hours ago
Sr. Service Advisor - Tysons Galleria
McLean, VA
Full-time
Onsite
Senior Level
$32/hr - $45/hr
5+ years expLucid Motors is a company focused on luxury electric vehicles and innovative mobility solutions. The Senior Service Advisor leads the service department, providing exceptional customer service while mentoring other Service Advisors and ensuring efficient department operations.
AutomotiveAutonomous VehiclesElectric VehicleTransportation
Responsibilities
Mentor and guide new hire Service Advisors, equipping them with the knowledge and skills necessary to navigate internal processes effectively and excel in their roles
Conduct daily tracking on the Service Operations Dashboard to ensure the Service Center adheres to work order management standards and maintains high-quality customer communications
Work closely with the Shop Foreman to ensure technicians receive all necessary documentation from customers, facilitating accurate diagnosis of customer concerns and improving service efficiency
Ensure clients are informed throughout the service experience from initial contact to vehicle handover
Conduct comprehensive inspections and thorough check-in processes for customer vehicles, identifying and reporting any damage or visible wear
Check in new vehicles and document transport damage on PDI vehicles, ensuring accurate notation on the Bill of Lading (BOL) and processing through internal channels for proper documentation
Manage and facilitate loaner agreements, coordinating rental vehicle requests for customers as needed, including arranging Lyft rides for convenience
Uphold the Customer Satisfaction Index (CSI) KPI as a fundamental aspect of our operations, actively ensuring that customers are delighted with the quality of service provided
Review and revise work orders after technicians and detailers complete their tasks, guaranteeing accurate documentation and precise time punches in alignment with corresponding labor operations
Promptly address and correct any warranty claim rejections within the established timeframe to maintain operational efficiency and customer satisfaction
Responsible for acquiring customers signatures for service authorization and service invoice via DocuSign and collecting payment for customer pay repairs
Explanation of invoice to customers of repairs preformed to ensure correct understanding of completed work and that all concerns have been address to customer satisfaction
Greets incoming service clients, answer and direct phone calls, answer client questions, and take messages as needed
Ensure that work done meets Lucid's exacting standards before vehicles are returned to clients – act as the last QC step
Other duties as assigned
Qualification
Required
Minimum 5+ years of experience in a Service Advisor role
Previous experience mentoring Advisors or front of house functions
Excellent interpersonal skills with a compassionate and patient demeanor
Problem-solving and creative thinking skills
Ability to articulate and document details to ensure smooth workflow
Ability to tailor and explain automotive terminology and concepts to customers across varying levels of automotive knowledge
Proficiency in computer applications such as Microsoft Office as well as learn proprietary DMS software
Full-time, including weekends or extended hours during busy periods
Willingness to complete Lucid provided CPR training post hire
Valid driver's license with no suspensions within the past year. Drivers under 21 must have maintained a Driver's License for a minimum of 3 years and successfully complete Lucid Training upon hire
Preferred
AA/BS in either Automotive Technology or Business Management, or equivalent work experience
Knowledge of HV systems, LV systems, and EV powertrains
Start-up experience and related fast-paced environments
Benefits
Medical
Dental
Vision
Life insurance
Disability insurance
Vacation
401k
Equity program
Discretionary annual incentive program
Company
Lucid Motors
Lucid Motors is an automotive company that specializes in electric cars.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$14.23BKey Investors
UberAyar Third Investment CompanyThe Michigan Economic Development Corporation
2025-11-12Post Ipo Debt· $975M
2025-07-17Post Ipo Equity· $300M
2025-04-03Post Ipo Debt· $1.1B
Leadership Team
Marc Winterhoff
Chief Executive Officer (interim)
Peter Rawlinson
CEO and CTO
Recent News
Ars Technica - All content
2026-01-24
2026-01-24
Company data provided by crunchbase