Morgan State University · 13 hours ago
Financial Aid Counselor
DC-Baltimore Area
Full-time
Onsite
Entry Level
$50K/yr - $55K/yr
1+ years expMorgan State University is seeking a Financial Aid Counselor responsible for administering federal, state, and institutional financial aid programs. The role involves providing confidential financial aid counseling, managing aid awards, and supporting outreach efforts while collaborating with various campus offices.
EducationHigher EducationUniversities
Responsibilities
Assist with the administration of federal and state aid programs Award and adjust financial aid in accordance with federal regulations and institutional policy
Provide accurate and confidential financial aid counseling and guidance to students, prospective students, and parents
Review federal tax transcripts and other confidential financial documents to determine financial need and eligibility for federal, state, and institutional programs
Perform federal verification, resolve conflicting information, exercise professional judgment, and review appeals
Review students’ Satisfactory Academic Progress and perform degree audits in accordance with federal regulations and institutional policy
Demonstrated knowledge of Title IV
Must have strong customer service skills and be able to work effectively in a culturally diverse environment
Provide flexible, responsive, and high-quality service to students, the community, and staff, while maintaining a high degree of confidentiality
Participate in new student orientations, open houses, financial aid nights, and other related events both on and off-campus
Work actively with other areas of the college to ensure a spirit of college-wide collaboration, collegiality, civility, and teamwork
Serves as liaison for office functions, programs, and services, internal and external to the University; attends open houses and orientations; manages Incoming calls, e-mail messages, and follow-up procedures applicable to assigned student groups
Qualification
Required
The successful candidate must have a Bachelor's Degree in any discipline from an accredited College or University
Minimum of one year of experience in financial aid, student services, counseling, or a related field
Ability to interpret and apply complex policies and procedures accurately
Strong customer service and interpersonal skills with the ability to work effectively with students, families, faculty, and staff
Excellent organizational skills with the ability to manage multiple tasks and meet deadlines
Strong written and verbal communication skills
Demonstrated ability to manage multiple priorities effectively in a fast-paced environment
Demonstrated ability to maintain confidentiality when handling sensitive information
Proficiency with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and Google Workspace (Docs, Sheets, Slides, Gmail, Drive)
Ability to learn and adapt quickly to new software and technology tools
Knowledge of federal, state, and institutional financial aid programs, regulations, policies, and compliance requirements
Knowledge of financial aid processes, including awarding, verification, satisfactory academic progress, and professional judgment
Knowledge of student information systems, financial aid management systems, and U.S. Department of Education platforms (e.g., COD, NSLDS, FAFSA processing)
Knowledge of general accounting principles and the ability to interpret financial documents such as tax returns, W-2s, and income statements
Skill in providing accurate, empathetic, and confidential financial aid counseling to diverse student populations
Skill in analyzing complex information and exercising sound professional judgment to resolve issues
Skill in maintaining strong attention to detail while processing high volumes of data and documentation
Skill in written and verbal communication, including the ability to explain technical financial aid information clearly to students and families
Skill in using technology effectively, including Microsoft Office Suite, Google Workspace, and financial aid/student information systems
Ability to work independently and collaboratively in a fast-paced, high-volume environment
Ability to organize and prioritize tasks while meeting strict deadlines
Ability to interpret and apply regulations and policies consistently and accurately
Ability to maintain confidentiality and handle sensitive information with discretion
Ability to engage effectively with students, families, and colleagues from culturally diverse backgrounds
Ability to adapt quickly to changes in regulations, policies, and technologies
Ability to represent the Financial Aid Office at orientations, workshops, open houses, and community events in a professional and student-centered manner
Preferred
Knowledge of federal and state financial aid regulations and policies
Experience with financial aid management systems (e.g., Ellucian Colleague, Banner, PeopleSoft, or similar)
Familiarity with U.S. Department of Education systems such as COD, NSLDS, and FAFSA processing tools
Company
Morgan State University
Morgan State University is a historically black college (HBCU) in Baltimore, Maryland, United States.
1001-5000 employees
H1B Sponsorship
Morgan State University has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (27)
2024 (9)
2023 (11)
2022 (13)
2021 (6)
2020 (12)
Funding
Current Stage
Late StageTotal Funding
$10.96MKey Investors
TEDCONASANational Science Foundation
2023-07-27Grant
2023-07-26Grant
2023-02-27Grant· $4.12M
Leadership Team
Aaron Smith
Senior HR Partner
Albert Sweets
Director, External Research Partnerships
Recent News
2025-11-11
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