Mission Rock Residential, LLC · 10 hours ago
Business Process Specialist
Denver,CO,US
Full-time
Onsite
Mid Level
3+ years expMission Rock Residential, LLC is seeking a Business Process Specialist to assist with operational systems and policy implementations. The role focuses on bridging operations with other departments, gathering data, and making recommendations to improve site operations.
CommunitiesReal EstateRental Property
Responsibilities
Evaluate policies, procedures, workflows, and systems at the site level to identity improvements, ensuring best practices are utilized
Partner with others to review and/or create user guides, documentation, forms, and to assist with development and implementing trainings on new and existing policies and procedures
Participate in team reenvisioning the COMPASS site. This will include updating outdated material, reorganizing and simplifying materials currently Included
Partner with other departments as they review and change their sections in COMPASS to ensure consistency with other modifications
Ensure all changes to COMPASS are updated regularly
Work closely with Learning & Development to ensure changes are reflected in all company materials and have been included in trainings
Address operational submissions through internal HelpDesk ticketing system to resolve issues and requests and to monitor site-level understanding and compliance to programs and standards. This may include addressing questions or reviews of team member housing agreements, requests from a newly transitioned site, and requests for a file review tied to a policy or third-party program
Review operational reporting for potential system issues and procedural concerns related to site team operations either in collaboration with another department or using internal systems (such as HelpDesk ticketing) determine possible solutions
Serve as a technical information resource relating to policies and procedures for internal customers. Including support on team member housing agreements, file accuracy, and state resident lease development/maintenance
Coordinate with Internal Auditors, Learning and Development, Transitions and other departments to develop strategies to address deficiencies in documentation, training, and/or systems
Identify and report operational issues that arise, identifying areas of concern or potential training opportunities
Other duties as assigned
Qualification
Required
Excellent written and oral communication skills
Critical thinking, data analysis, and attention to detail
Strong interpersonal skills
Advanced skill level with Microsoft Office products
Intermediate skill level with Yardi or similar property management software
Intermediate skill level with Microsoft Outlook/Exchange
Ability to work with all levels of management and internal/external customers
Ability to handle multiple projects and meet deadlines
Demonstrates professionalism and pride of ownership in assigned responsibilities
Strong collaborative attitude and ability to navigate sensitive situations and resolve conflict effectively
Minimum three years of multifamily/real estate experience
Basic accounting knowledge
Preferred
Bachelor's degree in real estate, accounting, finance, or other related business discipline
Company
Mission Rock Residential, LLC
Mission Rock Residential specializes in providing quality apartment homes to residents and offering multifamily owners a comprehensive range of services.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Tony Zanze
Chief Executive Officer
Meredith Wright
President
Recent News
2025-10-16
2025-10-14
Company data provided by crunchbase