TEKsystems · 2 hours ago
Desktop Support Technician
Birmingham, MI
Full-time
Onsite
Mid Level
$28/hr - $30/hr
3+ years expTEKsystems is a leading provider of business and technology services, and they are seeking a customer-focused Desktop Support Specialist to deliver high-quality end-user support in a mixed Windows and macOS environment. The role involves troubleshooting issues, managing assets in ServiceNow, and providing white-glove support to executives and senior stakeholders.
Information Technology
Responsibilities
End-user support (Windows & macOS): Diagnose and resolve hardware/software issues, perform break/fix, imaging, upgrades, and peripheral support across laptops, desktops, and mobile devices
Microsoft 365 / Outlook: Support Outlook (profiles, mail flow, OST/PST, shared mailboxes, calendaring), Teams, OneDrive, SharePoint, and Office apps—including configuration and basic admin tasks
Executive & VIP support: Provide white-glove support to executive leadership and senior stakeholders; deliver clear, patient communication and proactive follow-up
Incident & request management: Own tickets through completion in ServiceNow, meeting or exceeding SLAs; document troubleshooting steps and knowledge articles
IT asset management: Track, update, and reconcile hardware and software assets in ServiceNow; coordinate device lifecycle (procurement, deployment, recovery, disposal)
Networking (smart hands): Perform basic network troubleshooting (TCP/IP, LAN/WAN, Wi‑Fi), port patching, and smart-hands tasks under guidance from the outsourced infrastructure team
On/Offboarding & access: Prepare and deploy systems, configure user profiles, handle account setups, and ensure smooth day-one readiness
Collaboration & process: Escalate issues appropriately, collaborate with vendors/infra teams, and suggest improvements to tools, documentation, and workflows
Qualification
Required
3–5 years providing hands-on technical support in mixed Windows & macOS environments (roughly 50/50)
Strong experience supporting Microsoft 365, with emphasis on Outlook troubleshooting and configuration
ServiceNow (or similar ITSM) experience, including ticketing, SLAs, and IT asset management
Networking fundamentals: TCP/IP, LAN/WAN, Wi‑Fi; comfort acting as smart hands for network/infra tasks
Soft skills: Exceptional communication, patience, and interpersonal skills; able to build trust and work effectively with executives and users at all levels
Proven ability to manage priorities, document clearly, and follow through to resolution
Preferred
Experience with Intune and/or Jamf (device management), software packaging, or imaging tools
Basic identity/access management familiarity (e.g., Azure AD/Entra ID)
Audio/Video and conference room support (Teams/Zoom)
Scripting basics (PowerShell, Bash) for automation
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
Company data provided by crunchbase