Expedia Group · 13 hours ago
Senior Product Manager - Contact Center Servicing Foundation
Washington - Seattle Campus
Full-time
Onsite
Senior Level
$173K/yr - $242K/yr
5+ years expExpedia Group is a company that powers global travel for everyone, everywhere, and they are seeking a Senior Product Manager to orchestrate the development of innovative travel products. This role involves leading cross-functional teams to enhance customer service capabilities through AI and data-informed strategies.
CommunitiesInternetReservationsTask ManagementTechnical SupportTicketingTourismTransportationTravel
Responsibilities
Lead cross-functional initiatives across multiple stakeholder and engineering teams to deliver foundational contact center improvements
Prioritize and deliver AI servicing capabilities, balancing infrastructure investments with traveler and partner experience enhancements
Drive operational insights strategy, enabling leaders to monitor performance and take action with real-time intelligence
Maximize value from our technology partnerships by optimizing integrations and unlocking new capabilities
Partner with globally distributed teams to modernize and scale contact center technology
Collaborate with operations teams to translate frontline needs into product requirements
Analyze servicing metrics and customer feedback to identify opportunities for improvement and measure the impact of product launches
Develop business cases for servicing investments, articulating value to senior leadership
Qualification
Required
Bachelor's degree in Business, Engineering, Computer Science, or related field; or equivalent experience
5+ years of Product Management experience delivering complex, cross-functional initiatives
Experience with contact center platforms or customer experience products
Proven ability to lead and influence across multiple stakeholder groups without direct authority
Strong analytical skills with ability to derive actionable insights from data
Experience collaborating with globally distributed teams across time zones
Strong communication skills, able to translate technical concepts for diverse audiences
Passion for travel and a keen interest in how AI is reshaping the industry
Preferred
Experience with Amazon Connect and/or Salesforce platforms for contact center operations
Familiarity with AI/ML applications in contact centers (conversational AI, agent assist, intelligent routing)
Understanding of contact center operations including workforce management and quality assurance
Experience with data visualization and business intelligence tools
Background in travel, hospitality, or high-volume consumer servicing environments
Benefits
Medical/dental/vision
Paid time off
Employee Assistance Program
Wellness & travel reimbursement
Travel discounts
International Airlines Travel Agent (IATAN) membership
Company
Expedia Group
At Expedia Group (NASDAQ: EXPE), we believe travel is a force for good – it opens minds, builds connections, and bridges divides.
10001+ employees
H1B Sponsorship
Expedia Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (519)
2024 (410)
2023 (382)
2022 (629)
2021 (483)
2020 (366)
Funding
Current Stage
Public CompanyTotal Funding
$4.25BKey Investors
TCV
2025-02-21Post Ipo Debt· $985M
2020-04-23Post Ipo Equity· $1.2B
2020-04-23Post Ipo Debt· $2B
Leadership Team
Ariane Gorin
Chief Executive Officer
Ramana Thumu
Chief Technology Officer
Recent News
2026-01-23
2026-01-22
Company data provided by crunchbase