Norwegian Cruise Line Holdings Ltd. · 3 hours ago
Senior Charter Operations Specialist
Miami, FL
Full-time
Onsite
Mid, Senior Level
3+ years expNorwegian Cruise Line Holdings Ltd. is seeking a Senior Charter Operations Specialist to assist with relationship management of full ship charters and corporate customers. The role involves ensuring high levels of customer service and quality revenue through effective management of programming needs and customer relationships throughout the charter process.
TourismTransportationTravel
Responsibilities
Assist in managing the day-to-day programming needs identified in the charter contract and/or negotiated or requested outside the contract
Secure additional revenue through up-selling value-added services
Obtains customer requirements and manage manifests
Communicate and work closely with Hotel and Marine Operations departments, vessel hotel staff and various departments before, during and post event to ensure that all programming requirements are met, all program components are delivered, and the highest level of service possible is achieved
Responsible for preparing and administering final operations memos and day to day charter grids, outlining detailed daily activities of the program
Provide marketing assistance, and contract review and management
Collect payments and facilitate communication with pertinent departments to ensure the highest levels of service possible
Build and maintain strong customer relationships throughout the entire planning and delivery process
Assist and remain present on charters and work with vessel hotel staff to ensure that each scheduled event is executed as planned
Complete voyage reconciliation upon completion of the charter or group program to ensure that company has collected all funds due and/or the client receives all payments due
Participate in site inspection sailings
Travel with client to conduct operations meetings, host site inspections and act as corporate liaison onboard
Occasionally lead event meetings and other staff meetings
Perform other job-related functions as assigned
Qualification
Required
Bachelor's Degree in Business Administration, Hospitality Management or related field of study or equivalent experience is required
Minimum 3 years' experience in an event planning role in the hospitality industry (hotel, resort, etc.), new business launches, and marketing productions is required
Strong organization, planning skills, and attention to detail with the ability to proactively prioritize needs and effectively manage resources
Event planning knowledge
Excellent analytical skills to evaluate various charter or group payment models and cost of sale
Ship operations knowledge and contacts
Excellent written and verbal skills for correspondence with clients, negotiations, and presentations
Proficient negotiation skills
Ability to multi-task
Ability to manage varying client expectations
Basic to Intermediate knowledge of Microsoft Office Suite including Excel, Word, and Power Point to write correspondence, memos, navigate spreadsheets and develop presentations
Ability to travel up to 50% of the time, both domestically and internationally, and be onsite for the duration of all full ship charters and select group programs
Preferred
Experience in comprehensive marketing (print, television, on-line, photo, etc.) is preferred
Cruise line experience preferred
Company
Norwegian Cruise Line Holdings Ltd.
Norwegian Cruise Line Holdings Ltd.
10001+ employees
H1B Sponsorship
Norwegian Cruise Line Holdings Ltd. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (12)
2024 (3)
2023 (6)
2022 (7)
2021 (9)
2020 (4)
Funding
Current Stage
Public CompanyTotal Funding
$9.26BKey Investors
L CattertonApollo
2025-09-09Post Ipo Equity· $81.29M
2025-09-08Post Ipo Debt· $1.3B
2025-06-26Post Ipo Debt· $786M
Leadership Team
Harry Sommer
President and CEO
Patrik Dahlgren
Executive Vice President Vessel Operations
Recent News
2026-01-22
Bizjournals.com Feed (2025-11-12 15:43:17)
2026-01-20
The Orlando Sentinel
2026-01-17
Company data provided by crunchbase