Channel Fusion · 8 hours ago
Client Services Manager
United States
Full-time
Remote
Mid Level
3+ years expChannel Fusion is seeking a dynamic Client Services Manager who excels at building relationships and driving client success. This role focuses on stakeholder engagement, strategic communication, and program implementation to deliver exceptional service to clients.
AdvertisingMarketing
Responsibilities
Serve as the primary point of contact for assigned clients, building strong, long-term partnerships. Manage, contracts, and renewals with account leadership coordination
Lead strategic planning sessions, quarterly business reviews, and collaborative workshops with clients and internal stakeholders
Develop and execute client engagement programs and relationship strategies aligned with client goals
Analyze client needs and translate them into actionable business and technology requirements
Coordinate cross-functional initiatives between client services, operations, and technology teams
Guide the successful rollout of new features and services through clear training and change management
Deliver data-driven insights through reporting and metrics that support client objectives
Organize and facilitate client-focused events and educational sessions
Support the ongoing improvement of processes to elevate the overall client experience
Qualification
Required
Bachelor's Degree in Business, Marketing, Communication or similar field
3+ years in client services, customer success, marketing, or stakeholder engagement roles
Strong background in relationship management, program development, or event coordination
Excellent communication skills—verbal, written, and visual—with the ability to lead client presentations and facilitate discussions
Strategic thinker with experience in cross-functional collaboration and project leadership
Comfort with CRM platforms, communication tools, and business reporting systems
Ability to manage multiple priorities with a high level of organization and follow-through
Preferred
Mission-driven mindset with a commitment to client success and service excellence
Experience in nonprofit, education, or community-focused sectors is a plus
Comfortable managing volunteer relationships or stakeholder boards
Proven ability to develop training programs or improve team processes
Company
Channel Fusion
Channel Fusion provides channel marketing solutions and channel support services.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
David Lenzen
Chief Operating Officer
Recent News
Corridor Business Journal
2025-01-14
Company data provided by crunchbase