Hollstadt Consulting · 5 hours ago
Field Support Technician
Minneapolis, MN
Contract
Onsite
Entry, Mid Level
$35.64/hr - $35.64/hr
2+ years expHollstadt Consulting is seeking a Field Support Technician to provide on-site technical support and maintenance for end-users' computing devices. The role involves diagnosing and resolving hardware and software issues, deploying new devices, and collaborating with cross-functional teams to support various IT initiatives.
Consulting
Responsibilities
Timely resolution of hardware and software issues to minimize downtime
Deployment and configuration of new computing devices, mobile devices, peripherals, and printers
Accurate documentation of incidents, solutions, and inventory updates in our CMDB tool (ServiceNow)
User training and support to enhance productivity and end-user satisfaction
Troubleshooting issues relating to Windows and iOS operating systems
Configuring and deploying desktop and laptop hardware using SCCM imaging or Intune Autopilot
Assisting with Microsoft 365 and related productivity tools, including installation and triage
Aligning work efforts to meet or exceed IT Team KPIs, metrics, and SLA’s
Supporting customers at the General Office locations and maintenance locations
Qualification
Required
2-4 years of experience in IT support, hardware deployment, or a related role
Excellent communication and interpersonal skills, with proven ability to independently resolve technology issues directly with end users at all levels of the organization
Knowledge of SCCM, Windows 10/11, iOS, MacOS, and Microsoft 365 (Outlook, Teams, Excel, Word, PowerPoint)
Experience with ServiceNow or other ITSM tools for asset tracking and updates
Able to work independently and manage your time across multiple sites
Valid driver's license and reliable transportation to travel between facilities
Ability to lift 25-50 lbs. on occasion
Sitting and standing for long periods of time
Preferred
Exposure to working in a regulated environment
Experience with Intune, Jamf, SCCM and/or Intune Autopilot
Understanding of Active Directory and Group Policy management
Familiarity with networking fundamentals, including TCP/IP, DNS, and VPN configurations
Certifications such as CompTIA A+, Microsoft Fundamentals, CompTIA Fundamentals
Experience supporting Executives or C-Level employees
Conference room and AV support experience
Ability to manage and prioritize multiple tasks efficiently
Company
Hollstadt Consulting
Hollstadt Consulting, a woman-owned firm in Minnesota.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
M
Molly Jungbauer
CEO
Recent News
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