Oak View Group · 6 hours ago
Guest Services Coordinator | Part-Time | Congressman Solomon P. Ortiz International Center
Congressman Solomon P. Ortiz International Center
Full-time, Part-time
Onsite
Entry Level
$13/hr - $15/hr
1+ years expOak View Group is the global leader in venue development and management, seeking a Guest Services Coordinator to deliver exceptional customer service during events. This role involves front desk coverage, event coordination, and collaboration with various departments to ensure a seamless experience for guests and clients.
Sports
Responsibilities
Provide front desk coverage approximately 70% of the time. These duties include but are not limited to answering phones and greeting/assisting walk-in guests
Monitoring event activity to ensure events run smoothly
Identifying and resolving event-related challenges in a professional manner
Deliver excellent customer service by answering guest and client questions and providing accurate information about the facility and its services
Coordinate assigned events under the direction of the General Manager
Assisting clients with event logistics and recommending effective use of the facility
Collaborating with the Director of Sales, Executive Chef, and Banquet Manager to ensure event needs are met
Conduct pre-event and post-event walkthroughs to assess facility readiness and condition
Prepare and distribute detailed Event Data Sheets for each assigned event such as diagrams, layouts, timelines and staffing needs
Clear, timely communication with building and event staff
Demonstrate strong problem-solving and decision-making skills, remaining calm, professional, and customer-focused in fast-paced or high-pressure environments
Perform all duties with a commitment to teamwork, service excellence, and Oak View Group’s mission and values
Perform other duties as assigned
Qualification
Required
High School Diploma or G.E.D Required
Minimum of one (1) year experience in Event Coordination (preferably with a convention center, hotel, sports facility, performing arts facility or other multi purpose public assembly facility)
Flexibility to work weekends, nights and holidays
Must possess strong organizational skills, attention to detail and the ability to function and meet strict deadlines in a fast-paced environment
Must demonstrate a positive, professional and customer-focused attitude
Must have computer skills in Microsoft Office applications and word processing, spreadsheets, presentations and internet software
Benefits
401(k) Savings Plan
401(k) matching
Company
Oak View Group
We are here to be a POSITIVE DISRUPTION to business as usual in the sports and live entertainment, and hospitality industries.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
$100MKey Investors
Silver Lake
2018-03-12Private Equity· $100M
Leadership Team
Chris Granger
Chief Executive Officer
Erin Prober
VP, Global Partnerships
Recent News
Sports Business Journal
2025-12-12
Digital Music News
2025-12-06
Sports Business Journal
2025-12-04
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