McDonald's · 2 hours ago
Customer Technology Manager, Solution Readiness
Chicago, IL
Full-time
Hybrid
Mid, Senior Level
$127K/yr - $159K/yr
5+ years expMcDonald's is a global leader in the foodservice industry, known for its commitment to innovation and inclusivity. The Customer Technology Manager – Solution Readiness plays a crucial role in delivering world-class digital experiences and ensuring the effective adoption of technology solutions across various markets. This position involves collaboration with multiple teams to prepare and launch new digital solutions while maintaining high standards of quality and compliance.
Restaurants
Responsibilities
Lead Solution Readiness process: Guide the solution readiness process comprehensively by reviewing delivered solutions and managing the full lifecycle from identifying defects to resolving them and deploying. Guarantee readiness within McDonald’s digital ecosystem
Technical Leadership & Architecture: Provide hands-on technical mentorship to solution adoption squads. Ensure solutions align with architectural, quality, and security standards while supporting global scalability and local market flexibility
Multi-Functional Collaboration: Collaborate with Product, Core Engineering, and Architecture teams to craft technical solutions that meet business goals and improve customer experiences
Tech Standards Compliance: Support the enforcement of technology standards in line with McDonald’s strategic goal of market standardization. Ensure all fixes meet quality standards and readiness criteria before market deployment
Quality & Delivery Oversight: Ensure high testing coverage, observability, and continuous improvement to reduce technical debt and risk
Qualification
Required
Bachelor's degree or equivalent experience in Computer Science, Information Systems, Computer Engineering, or a related field
5+ years of progressive IT leadership experience, managing technical teams and delivering complex digital products
Familiarity with working across global teams that are spread across multiple time zones
Deep knowledge of front-end and mobile development, including iOS (Swift) and Android (Kotlin), along with a history of delivering scalable, maintainable, and high-quality mobile applications
Experience integrating mobile apps with backend services using RESTful APIs, DynamoDB, and WebSockets
Proficiency in backend development with technologies such as Java and C#
Knowledge of modern architecture principles, including Microservices, API-first development, Security by Build, and Data Management
Outstanding communication and collaborator management skills, with the ability to explain complex technical concepts to non-technical audiences
Experience working in global, matrixed organizations, preferably in franchised consumer or retail sectors
Demonstrated experience in delivering large-scale digital solutions, especially within eCommerce, Dedication, Rewards, or Offers ecosystems
A collaborative attitude, excelling in diverse environments and uniting teams around shared goals and product vision
Strong critical thinking and influence skills, capable of aligning technical execution with business objectives and product strategy
Benefits
Health and welfare benefits
A 401(k) plan
Adoption assistance program
Educational assistance program
Flexible ways of working
Time off policies (including sick leave, parental leave, and vacation/PTO)
Company
McDonald's
McDonald’s is the world’s leading global foodservice retailer with over 37,000 locations in over 100 countries.
10001+ employees
H1B Sponsorship
McDonald's has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (61)
2024 (77)
2023 (37)
2022 (31)
2021 (60)
2020 (12)
Funding
Current Stage
Late StageLeadership Team
Darryl Webb
Multi Unit Franchise Owner - President / CEO
Douglas Gehrig
CEO
Recent News
2025-10-07
The Motley Fool
2025-10-07
Company data provided by crunchbase