RED Global · 3 hours ago
Director of Operations
Somerville, NJ
Full-time
Hybrid
Director/Executive
7+ years expRED Global is a mid to large staffing and consulting organization seeking a Director of Operations to lead and optimize their operational backbone. This role focuses on driving operational consistency, margin performance, and service excellence across various functions while partnering with executive leadership to support growth and client satisfaction.
Human ResourcesStaffing AgencyVenture Capital
Hiring Manager
Kelly Hammer-Bond
Responsibilities
Develop and implement scalable operational processes to support growth across staffing and consulting services in the USA
Translate company strategy into scalable operational plans, processes, and KPIs
Ensure efficient consultant onboarding, offboarding, and redeployment processes
Partner with recruiting leadership to improve candidate experience, recruiter productivity, and placement quality
Support consulting engagements by ensuring project staffing, resource allocation, and delivery alignment
Partner with sales to improve candidate experience, sales productivity, and profitability
Resolve escalated client or consultant issues with a focus on long-term relationship management
Ensure service-level agreements (SLAs) and client expectations are consistently met or exceeded
Drive process standardization across US regions, practices, sales, and delivery teams
Optimize operational systems including ATS, CRM, and time-tracking tools
Identify and implement automation, workflow improvements, and best practices to increase efficiency and reduce costs
Lead cross-functional initiatives to standardize processes and improve data accuracy and reporting
Oversee audits, documentation, and operational controls related to staffing and consulting engagements
Lead, mentor, and develop operations team members and managers
Foster a culture of accountability, collaboration, and continuous improvement
Support organizational change management initiatives as the firm grows
Qualification
Required
Bachelor's degree in Business, Operations, Human Resources, or a related field
7–10+ years of progressive operations leadership experience within a staffing, consulting, or professional services firm
Strong understanding of staffing models, consulting delivery, and workforce management
Experience scaling operations in a growth-oriented organization
Proficiency with ATS, CRM, and workforce management systems
Strong analytical, organizational, and problem-solving skills
Excellent communication and stakeholder management abilities
Demonstrated ability to balance strategic leadership with hands-on execution
Company
RED Global
25 years of tech recruitment! RED Global is one of the world’s leading tech recruitment companies.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2011-03-27Acquired
Leadership Team
Alan Didlick
Head Of Training And Development (Trainer, Coach)
Recent News
2023-12-26
Company data provided by crunchbase