Obligo · 2 hours ago
Senior Customer Success Manager
New York
Full-time
Onsite
Senior Level
$135K/yr - $150K/yr
5+ years expObligo builds trust between landlords and renters using financial technology, eliminating the burden of security deposits. They are seeking an experienced Customer Success Lead to manage customer accounts, execute the customer success strategy, and ensure a world-class customer experience through cross-functional collaboration.
Financial ServicesInformation TechnologyReal Estate
Responsibilities
Own top-down responsibility for the success of key and enterprise accounts within assigned property management systems (PMS), including performance, relationships, retention, and growth
Directly manage a portfolio of customer accounts while supporting team ownership of top accounts within their respective PMS responsibilities
Own and oversee the onboarding process for accounts in assigned channels, including the primary channel and secondary channels as needed
Partner closely with Sales by PMS to ensure smooth customer handoffs and ongoing alignment through weekly squad/pod meetings on pipeline, account status, and growth opportunities
Monitor customer usage and health through dashboards and reporting to identify trends, risks, and adoption blockers, and drive solutions in collaboration with Product, R&D, and external partners
Track product flavors and version rollouts within assigned channels to ensure customers are enabled on the appropriate configurations
Lead and support a team of Customer Success Managers and adjacent roles, setting standards for account management, onboarding, and customer engagement
Conduct regular pipeline reviews, account planning sessions, and call reviews to ensure consistency and quality across the team
Act as the internal voice of the customer, sharing insights and feedback across Sales, Product, Marketing, Data, and R&D
Contribute to customer success stories, case studies, and referrals
Qualification
Required
5+ years of experience in a client-facing role at a B2B SaaS company
4+ years of experience leading or managing customer-facing team members
Experience owning customer relationships across onboarding, renewal, and expansion
Experience working with complex SaaS platforms
Strong relationship-building, communication, and organizational skills
Ability to understand customer tech stacks and work comfortably with CRM and data tools
Comfort working with data and building or modifying basic reports in HubSpot
Preferred
Prior experience in property technology (proptech) or property management is a strong plus
Bachelor's degree in business, marketing, engineering, or a related field preferred
Tableau or Sigma is a plus
Willingness to experiment, learn, and operate in a fast-paced environment
Benefits
Competitive base salary and bonus structure
Stock options
Multiple Health, Dental, and Vision plans that begin on day one
Remote office expense reimbursement
Generous PTO and holiday schedule
Commuter benefits
Life insurance
Quarterly team kickoffs and other team outings
Amazing offices in NYC and Tel Aviv
A chance to work with incredible teammates that are super bright, creative, talented, and passionate
Company
Obligo
Obligo rids both landlords and renters from the burden of security deposits.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$92.5MKey Investors
Viola Credit83North10D
2024-10-21Undisclosed· $35M
2024-10-21Debt Financing
2021-11-04Series B· $35M
Leadership Team
Roey Dor
Co-founder & CEO
Omri Dor
Co-Founder & COO
Recent News
2025-10-31
GlobalFinTechSeries
2025-10-13
Company data provided by crunchbase