Federal Signal Corporation · 3 hours ago
Technical Support Specialist I
University Park, IL
Full-time
Onsite
Entry Level
$49K/yr - $70K/yr
1+ years expFederal Signal Corporation is a leading manufacturer and supplier of systems and products used to protect people and property. The Technical Support Specialist I provides initial technical support for customer issues related to electronic and electro-mechanical signaling devices, ensuring customer satisfaction through various support channels.
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Responsibilities
Provides first-line of post-sales technical support of assigned products via telephone, email, chat, and remote control/ assist software
Answers basic questions about installation, operation, configuration, customization and usage of assigned products
Performs basic diagnostics including:
Power and voltage verification (AC/DC)
Wiring and connection checks
Configuration and settings review
Firmware/version identification
Supports basic system configurations involving multiple devices and components
Applies foundational IP networking knowledge to assist with:
Device IP addressing
Network connectivity and discovery
Basic communication and configuration issues
Uses Microsoft Office applications (Outlook, Word, Excel) for case documentation, reporting, and customer communication
Creates case logs, records troubleshooting details, establishes resolution time, follows up on issues, and escalates complex or out-of-scope issues according to defined procedures
Provides other ad hoc support and duties as assigned
Acquires Federal Signal and relevant industry knowledge through continuous training
Periodically participates in customer site visits and industry trade shows or events
Qualification
Required
Associate degree in engineering, electronics, information technology, or related technical discipline or equivalent work history in a technical support role
Minimum of one (1) years' experience in a customer-facing support role, preferably in a technical, business-to-business (B2B) environment
Ability to learn technical products, systems, and associated technologies, including their practical field applications
Working knowledge of basic electrical and electronic concepts
Foundational understanding of IP networking concepts (e.g., IP addressing, basic network troubleshooting)
Proficiency with Microsoft Office products
Solid interpersonal skills, business sense, and professionalism to communicate with customers and internal stakeholders
Customer-service oriented with strong written and verbal communication skills across multiple support channels
Strong collaboration and teamwork skills
Willingness and ability to take direction from multiple sources
Ability to multi-task while maintaining adherence to established policies, procedures and deadlines
Resourceful, confident, and capable of solving problems independently within Tier i scope
Strong organizational skills with the ability to prioritize and adapt to changing workloads
Solid team orientation, possessing integrity and strong work ethic
Benefits
Annual bonus potential
Insurance (life, medical, dental, vision)
Paid holidays
Paid vacation
401(k) with matching contributions
Tuition reimbursement
Company
Federal Signal Corporation
Federal Signal Corporation (NYSE: FSS) builds and delivers equipment of unmatched quality that moves material, cleans infrastructure, and protects the communities where we work and live.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-01-13IPO
Leadership Team
Jennifer Sherman
President and Chief Executive Officer
Felix Boeschen
Vice President - Corporate Strategy & Investor Relations
Recent News
2026-01-18
2026-01-16
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2025-12-18
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