Familia Dental & Vivid Smiles · 22 hours ago
Dental Office Manager
Milwaukee,WI,US
Full-time
Onsite
Mid, Senior LevelFamilia Dental is a rapidly growing dental practice known for its quality dentistry and compassionate care. The Dental Office Manager is responsible for overseeing the entire operation of the dental practice, ensuring excellent patient care and customer service while managing office staff and operational activities.
DentalHealth CareHospital
Responsibilities
Hire, train, develop, and mentor office staff (dental assistants and dental receptionists)
Schedule office staff to provide excellent patient care and customer service. Scheduling levels are based on patient volume and minimum coverage levels
Coordinate all aspects of patients’ dental care by monitoring patient flow and overseeing the work of office staff
Explains financing options and payment plans to patients
Works closely with the doctors assigned to the office to coordinate patient care and to address employee training needs
Understand and explain insurance benefits and financial options in non-clinical terms
Maintain a neat and organized workspace. Assures all lab cases are organized and patients are scheduled for follow-up visits
Protect confidentiality of patient information
Follows and enforces adherence to established policies, procedures, and regulatory requirements
Hears and resolves complaints/concerns from patients and employees
Investigates and closes all Non-Conformance Reports (NCRs)
Conducts performance reviews for all staff employees
Conducts meetings with staff to assure everyone is aware of goals and any changes/additions to policies and procedures
Conducts morning huddles, chart reviews and regular office meetings to keep staff informed of daily/weekly goals and any changes or new requirements in policies and/or procedures
Responsible for inventory management of tools, instruments, and supplies. May delegate this responsibility to staff members such as Lead Dental Assistant, Lead Front Desk Receptionist or Patient Care Coordinator
Meets or exceeds monthly operational goals, including, but not limited to, driving patient volume and maintaining the accuracy of patient information and insurance submissions
May assist front desk staff with patient check-in and follow-up
Addresses all maintenance and housekeeping issues as needed
Understand and follow HIPAA regulations and maintain confidentiality
Understand and follow state and Federal OSHA laws, infection control, safety standards in the dental office
Learn and follow Familia Dental’s administrative and operational procedures
Review and follow Employee Handbook to ensure consistent standards
Maintain professional working environment within office team
Provides periodic reporting to Corporate Office
Additional duties may be assigned
Qualification
Required
Exceptional Customer service
Detailed Oriented
Computer Skills – including Microsoft Office or Google Suite
Interpersonal Skills - recognize and be sensitive to patient's emotions
Organizational & Time management Skills - able to multi-task and prioritize effectively
Dental Management Software experience - Denticon is a plus!
Communication & Listening skills: read, write, speak and understand information and effectively present information to patients
apply common sense understanding to carry out written or verbal instructions
Leadership Skills – leading by example
Problem Solving & Strategic thinking - able to make smart educated decisions under pressure and act quickly when needed
Conflict Resolution – ability to mediate and resolve conflicts that arise within the office
Professionalism – lead in a respectful manner, ensuring fairness and appropriate behavior at all times
Previous management/leadership experience leading and developing a group of 10 or more employees
Preferred
Previous dental office or healthcare experience is preferred, but not required
Bachelor's Degree preferred
Company
Familia Dental & Vivid Smiles
At Familia Dental, we’re proud to work with dentists from all over the world and offer a caring environment, professional development, and support.
Founded in 2008
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2016-04-13Acquired
Leadership Team
Henry (Hank) Gretzinger
Chief Financial Officer
Recent News
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