Infinite Computer Solutions · 15 hours ago
Call Center Representative
United States
Full-time
Remote
New Grad, Entry Level
$17/hr - $17/hrInfinite Computer Solutions is seeking a Call Center Representative who plays a crucial role in addressing customer inquiries through various communication channels. The representative will provide support primarily to Veterans regarding the MDE process and utilize various software applications to resolve inquiries efficiently.
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Responsibilities
Answer inbound telephone calls as well as customer inquiries in other channels (email, chat, SMS) as needed in a courteous, timely, and professional manner following established guidelines and policies
Make outbound calls as necessary based on business needs
Resolve or escalate customer inquires in a timely manner
Encourage use of electronic communication with customers
Accurately documents all customer interactions using Case Management or Customer Relationship Management (CRM) system
Follow SOPs and policies
Maintain a high degree of quality with each customer interaction as measured by internal quality monitoring forms and customer satisfaction surveys
Follow-up established escalation process for customer inquiries requiring more investigation and/or a higher level of support
Use frequently asked questions (FAQs) and help look up and provide information to inquiries
Utilize departmental knowledge bases and training material to answer customer inquiries
Maintain up-to-date knowledge of policies and procedures as applicable
Adhere to published schedule according to attendance guidelines
May be required to work some weekends and holidays
Perform other duties as assigned
Qualification
Required
Experience in customer service or call center environment
Ability to communicate effectively and professionally with customers
Proficiency in using various software applications, including CRM systems
Strong problem-solving skills to resolve customer inquiries
Ability to work in a fast-paced environment and handle multiple tasks
Flexibility to work rotational shifts, including weekends and holidays
Strong attention to detail and accuracy in documentation
Ability to follow established guidelines and policies
Willingness to learn and maintain up-to-date knowledge of policies and procedures
Company
Infinite Computer Solutions
Next-Gen Business Technology Platformization™, AI and Product Engineering Services.
Founded in 2001
10001+ employees
H1B Sponsorship
Infinite Computer Solutions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (563)
2024 (333)
2023 (378)
2022 (316)
2021 (389)
2020 (496)
Funding
Current Stage
Public CompanyTotal Funding
unknown2010-02-03IPO
Leadership Team
Khaja Lohar
Assistant Vice President
Recent News
2025-11-19
2025-10-09
Company data provided by crunchbase