Torq · 18 hours ago
Technical Support Engineer, Providence
United States
Full-time
Hybrid
Senior Level
5+ years expTorq is a rapidly growing company in the cybersecurity domain, known for its innovative AI security solutions. As a Technical Support Engineer, you will engage with customers to ensure their success and support them with technical needs while collaborating with a team to enhance the product based on customer feedback.
Computer & Network Security
Responsibilities
Engage with customers to ensure their success in their automation journey leverage of the Torq solution (Solution Adaption)
Support customers with their technical needs and queries
Represent Torq in events and conferences
Influence the features and roadmap of Torq solution based on customer needs
Keep current with the latest technology trends related to the Security and Security Automation landscape
Qualification
Required
5 years experience in technical support or equivalent position
Proven experience in security, automation, scripting, and API knowledge
Ability to deliver world-class support and training experience
Excellent English proficiency is a must
Customer service oriented and 'can do' attitude with an uncompromising will to learn
Ability to adapt in a fast-paced environment
Experience in operations, cloud service environments, or professional services
Company
Torq
Torq is your security product’s favorite security product.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Don Jeter
CMO
Marco Garcia
Chief Field Engineering Officer
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