Swimmingly® · 1 day ago
Customer Success Intern - Summer
United States
Internship
Remote
InternSwimmingly is hiring motivated, tech-savvy interns to join their Customer Success team for a 9-week paid summer internship. This customer-facing role focuses on phone-based support, problem solving, and helping swim teams run smooth meets using the Swimmingly platform.
Mobile AppsSoftwareSportsSwimming
Responsibilities
Answer incoming calls from customers, averaging between 5 and 10 calls per day
Help teams navigate the Swimmingly platform and troubleshoot technical issues
Communicate clearly, especially when customers are frustrated or unsure of what to do next
Escalate issues when appropriate and set clear expectations for follow-up
Work independently, taking initiative and ownership of tasks
Complete additional responsibilities that may include administrative tasks, outbound calls, and proactive communication with customers
Qualification
Required
Current college student or recent college graduate
Swimming experience at any level (summer league, high school, club, collegiate, etc.) — this does not need to be current; past experience is completely fine
Strong verbal communication skills and comfort talking on the phone
Tech-savvy, quick learner, confident troubleshooting issues
Calm under pressure and able to handle challenging situations professionally
Self-motivated, proactive, and willing to take initiative
Located in the United States with a reliable personal phone and internet
Able to commit to the full internship dates: May 18 – July 17, 2026
Benefits
Real-world experience in customer success, technical support, and operations
Training in communication, troubleshooting, and the Swimmingly platform
Hands-on experience running practice meets and supporting real customers
Exposure to tools like Slack, HubSpot, Talkroute, and the Swimmingly Clubhouse
An opportunity to make a meaningful impact on youth swimming nationwide
Company
Swimmingly®
Headquartered in Cary, North Carolina and founded by Olympic Gold Medalist, Charlie Houchin, Swimmingly™ is making swim meets and competing fun and simple for everyone.
Founded in 2012
2-10 employees
Funding
Current Stage
Early StageLeadership Team
Charlie Houchin
CEO
Company data provided by crunchbase