Cortland · 3 hours ago
Manager of Cortland Front Door
Smyrna, GA, US
Full-time
Onsite
Senior Level
5+ years expCortland is a recognized leader in the multifamily sector, focused on performance and innovation. As the Manager of Cortland Front Door, you will oversee service delivery for multiple apartment communities, providing direction to supervisors and service associates while ensuring quality of service for residents.
ConstructionHome RenovationProperty ManagementReal Estate
Responsibilities
Provide on-call support to Service Managers, Technicians, Community Managers, and community teams within your designated territory
Recruit, hire, and onboard Service Managers and Service Technicians
Ensure daily/nightly completion of resident doorstep trash and recycle pickup and bulk waste for assigned communities
Make informed decisions with consideration to resident and community impact, ensuring maximum quality of service for Cortland residents and community teams
Elevate responsiveness to Community Managers and Service Managers
Assist in management or service roles if or when needed to ensure limited-service disruption
Inspect properties regularly for resident and service team compliance
Create and manage schedule for service team
Manage a labor budget depending on number of assigned communities
Approve time sheets and ensure communities are serviced as scheduled
Keep inventory of supplies and manage proper usage to service team
Comply with, promote, and train on all safety policies and procedures and report all safety incidents in a thorough and timely manner
Ensure daily delivery of company reports to designated community teams and Director of Cortland Front Door
Keep timely and accurate community, associate, and operational records
Facilitate and lead new community launches, including container distributions
Drive to inventory warehouse when needed for supplies (personal protective equipment, containers, waste stations, or other supplies)
Create and maintain cooperative working relationships and frequent communication with community teams through daily site visits and immediate response to questions and concerns
Promote a service first approach with excellent resident communication and professionalism
Collaborate with internal customer service associates, Finance, Talent, Marketing, Operations, and IT
Discuss associate’s development needs and subsequently facilitate appropriate support, coaching, and/or training opportunities
Qualification
Required
Strong 5+ years of multi-site operations leadership
High school diploma or GED equivalent
Knowledge of basic employment law, customer service fundamentals, and leadership/management principles
Customer service and prior people management experience
Ability to manage stress and adapt to changing environment, comfortable with complexity
Ability to perform effectively in environments with frequent workload changes and competing demands
Effectively communicate with others both verbally and written
Able to work with cross-functional teams within the organization
Unwavering integrity and ability to be trusted with consistent service completion
Proficiency in MS Word, Outlook, Excel & Power Point
Clean driving record
Company
Cortland
Cortland® is a product-to-people, multifamily real estate investment, development, and management company that in-sources most of its multifamily development, design, construction, renovation, management, and ownership functions – all with the goal of providing residents excellent, hospitality-driven living experiences.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Steven DeFrancis
Chief Executive Officer
Scott Moore
Chief Technology Officer
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