Entergy · 3 hours ago
Senior Manager, ServiceNow Strategy & Governance
New Orleans, LA
Full-time
Hybrid
Mid, Senior Level
3+ years expEntergy is a provider of essential services, and they are seeking a Senior Manager for ServiceNow Strategy & Governance. The role involves defining and communicating the product vision and delivery roadmap, managing the ServiceNow platform, and overseeing the governance processes while leading a team of ServiceNow professionals.
Electrical DistributionEnergyMarketingPower GridRetail TechnologyTrading Platform
No H1B
Responsibilities
Has ownership and oversight of the ServiceNow instances, the core platform team, and any escalations
Supports creating the overall roadmap and shapes demand for enterprise platform consumption by directly interfacing with end-users, stakeholders, and process owners and helping to document desired business outcomes, identifying solutions, and verifying that project deadlines and objectives are met
Ensures platform team alignment with the business strategy, roadmap, and platform governance policies
Defines, monitors, and enforces best practice and governance for the ServiceNow platform
Maximizes value by identifying additional business outcomes the platform allows
As the Team Lead, you will work with a team of ServiceNow engineers, developers, QAs, and business analysts, serving as direct reports to you
Presides over design configuration decisions to ensure a seamless user experience that aligns with the platform design strategy
Support Organizational Change Management and Continual Service Improvement initiatives
Oversees the delivery of process improvements, and system enhancements using the Agile methodology while providing leadership for planning, designing, upgrading, installing, testing, implementing, documenting and maintaining the ServiceNow platform
Qualification
Required
Bachelor's degree in computer science, MIS, business administration, or other technical area of study OR equivalent work experience; advanced degree is a plus
Solid analytic and problem-solving skills with excellent written and verbal communication skills
Proven experience leading Agile development teams
Ability to interface with team members at all levels, including business operations, technology, and management. Especially with regards to coaching, influencing, and gap analysis
Experience in system implementation and change management processes
Strong leadership skills in driving engagement, adoption and change for processes and technology
Hands-on experience in IT service management skills - monitoring support queues, establishing priorities, assigning support group or team member, authoring knowledge articles adhered to the KCS process
Product backlog understanding and management
Preferred
3+ Years working as a Product Owner for an enterprise platform
Understanding of design thinking techniques including Persona's, Journey Maps, and Business Model Canvas
Hands-on experience in the software product development and tracking process and their related governance
Any ServiceNow, Certified Agile Product Owner, or ITIL certifications are a plus
Company
Entergy
At Entergy (NYSE: ETR), we power life.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.3B2025-03-17Post Ipo Equity· $1.3B
1985-05-03IPO
Leadership Team
Drew Marsh
Chair and Chief Executive Officer
John O. Hudson III
SVP, federal policy, regulatory and government affairs
Recent News
2025-11-08
2025-11-06
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