AxisCare Home Care Software · 6 hours ago
Customer Success Manager
United States
Full-time
Remote
Senior LevelAxisCare is a dynamic and rapidly growing software-as-a-service (SAAS) homecare software company that provides point of care service to home care agencies in all 50 United States and 10 countries internationally. As a Customer Success Manager, you will be responsible for nurturing and growing relationships with high-value clients, ensuring their long-term success and satisfaction by driving adoption, retention, and expansion within their organizations.
Health CareInformation TechnologySoftware
Responsibilities
Build and Maintain Relationships: Develop and maintain strong relationships with high-value clients, serving as their primary point of contact. Understand their business objectives, challenges, and requirements, and collaborate with internal teams to deliver tailored solutions
Customer Success Strategy: Create and implement a comprehensive customer success strategy for high-value accounts, aligned with their goals and our company's objectives. Define and track key metrics, ensuring that customers achieve their desired outcomes and derive maximum value from AxisCare
Adoption and Onboarding: Facilitate the successful onboarding of new clients, ensuring a seamless transition and positive initial experience. Guide clients through the implementation process alongside our Customer Onboarding team, provide training and support, and proactively address any concerns or obstacles
Account Expansion: Identify opportunities for account expansion and revenue growth within high-value clients. Collaborate with inside sales and business development teams to develop account plans, present upsell/cross-sell opportunities, and drive customer adoption of additional product features
Proactive Support and Issue Resolution: Monitor customer health and proactively address any potential risks or issues that may impact customer satisfaction or retention. Serve as the escalation point for resolving complex or critical customer concerns, working closely with internal teams to ensure prompt and effective resolutions
Customer Advocacy: Be the voice of the customer within the organization, providing feedback, insights, and recommendations to drive product enhancements and improvements. Collaborate with product management and development teams to ensure customer requirements and feedback are incorporated into future product roadmaps
Contract Management: Collaborate with internal teams to mitigate churn risks for high-value clients
Qualification
Required
Proven experience as a Customer Success Manager or similar role, working with high-value clients in a SAAS company
Deep understanding of SAAS products and the ability to effectively communicate technical concepts to non-technical stakeholders
Excellent relationship-building and interpersonal skills, with the ability to engage and influence at all levels of an organization
Strong project management and organizational skills, with the ability to prioritize and manage multiple tasks simultaneously
Analytical mindset, with the ability to analyze data, identify trends, and derive actionable insights to drive customer success
Proactive, customer-focused mindset with a passion for delivering exceptional customer experiences
Excellent communication skills, both written and verbal
Preferred
Experience with CRM software and customer success platforms preferred
Company
AxisCare Home Care Software
The #1-Rated Home Care Software With Unmatched Flexibility
Founded in 2011
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Todd Allen
CEO
John Atkinson
CTO & COO
Recent News
2026-01-22
2026-01-07
Company data provided by crunchbase