USAA · 12 hours ago
Director, Information Technology - Data Platforms
San Antonio Home Office I
Full-time
Onsite
Senior Level, Lead/Staff
$143K/yr - $258K/yr
8+ years expUSAA is dedicated to empowering its members to achieve financial security through competitive products and exceptional service. The Director, Information Technology role is crucial for managing the data platforms and analytics ecosystem, overseeing a large team, and driving modernization of data systems to support business operations.
BankingFinancial ServicesInsuranceVenture Capital
No H1B
Responsibilities
Responsible for developing, maintaining, testing, and monitoring an internal control environment, including preventative and detective controls, to effectively manage risks
Builds and oversees a team of employees for assigned technology support area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities
Oversees efforts in establishing documentation standards and quality assurance methodologies for technology support functions and ensure adherence to standards across teams
Accountable for the identification, research, and analysis of end to end business, processes, and technology support opportunities
Develops and oversees metrics for technology support capabilities and/or processes (KPIs, KRIs, etc.)
Creates a multi-year plan to operationalize a technology support strategy, with key milestones, deliverables, and realization targets
Oversees the creation and execution of departmental budgets and forecasts for applicable technology support function
Oversees the availability management of technology solutions / domains by applying strong change and incident management practices
Works across multiple functional areas and influences future business strategy to be able to best utilize available technology support functions as well as future ones
Stays abreast of industry trends and understands the direction of applicable technology support capabilities and ensures technology environment is agile enough to change quickly to support
Builds successful stakeholder relationships with other IT and business leaders by developing a clear understanding of business needs, acting as a trusted advisor, and ensuring cost-effective delivery of technology support services to meet those needs
Participates in the development of 3rd Party vendors strategy and provides oversight to ensure achievement of technology support objectives
May provide oversight of vendor management activities including service agreements, staff augmentation and technology contracts
Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures
Qualification
Required
Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree
8 years of experience in a technology function in a Software Development/Engineering or Infrastructure environment
3 years of direct team lead or management experience of IT professionals
Experience overseeing the technology life cycle from requirements analysis, feasibility estimates, design, code, documentation, testing, implementation, and support
Technical knowledge and understanding of technical domains that reside within Infrastructure Services, Data or Application Development
Experience conducting cost benefit analyses and leveraging results to drive technology support solutions
Demonstrated thought leadership in embedding intuitive story telling of technology support functions including concise presentation of complex technical details
Previous experience managing multiple tasks and responsibilities in high-pressure environments; excelling at pinpointing and resolving problems in early stages to avoid cost/time expenses
Experience and ability to drive a culture of quality and personal accountability through technology support teams
Demonstrated experience in vendor contract management and management of distributed development teams and resources
Demonstrated financial acumen involving budgets, forecasting, and executing on the budgets for applicable technology support function
Advanced facilitation, collaboration and consensus building skills, with experience in presenting to cross-functional teams and Senior/Executive leaders
Experience in inspiring, leading, and defining vision, strategy and organizational change
Demonstrated experience in explaining complex technology decisions to both technical and nontechnical audiences at all levels in the organization
Demonstrated ability to influence change at the executive level and team level
Understanding of relevant industry frameworks, i.e. COBIT, ITIL, SAFe, etc
Understanding of Legislative and Regulatory Compliance Requirements
Benefits
Comprehensive medical, dental and vision plans
401(k)
Pension
Life insurance
Parental benefits
Adoption assistance
Paid time off program with paid holidays plus 16 paid volunteer hours
Various wellness programs
Career path planning and continuing education
Company
USAA
USAA is a financial services company.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Julie McPeak
SVP, General Counsel Insurance
Waqas Durrani
Senior Vice President, General Counsel - Enterprise Shared Services
Recent News
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