Client Relations Associate jobs in United States
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IvyWise · 1 day ago

Client Relations Associate

positionNew York, NY
timeFull-time
remoteHybrid
seniorityEntry Level
date1+ years exp

IvyWise is a premier global educational consultancy dedicated to empowering students in their academic pursuits. The Client Relations Associate will support college admissions counselors by managing client programs, ensuring excellent communication with students and families, and maintaining accurate client records.

ConsultingEducationHigher Education

Responsibilities

Support a roster of college admissions counselors and act as a program manager for all clients working with those counselors through their IvyWise programs
Communicate with students and families on a regular basis to ensure that the IvyWise experience exceeds their expectations
Oversee program pacing and milestones for all assigned students, keep meticulous track of progress, anticipate issues before they arise
Demonstrate strong problem-solving skills to address any client concerns in a proactive manner
Keep client files accurate and current
Oversee counselor reporting of session time and payroll
Keep fully abreast of all college admissions news, trends, and updates

Qualification

Client support experienceSelective college admissionsSalesForce proficiencyInterpersonal skillsEntrepreneurial mindsetDetail-orientedWritten communicationProblem-solving skillsConfidentiality

Required

Bachelor's degree required
A minimum of 1-3 years of relevant experience. Previous experience working in a client facing position a must, and prior experience with selective college admissions or education preferred
Experience working for an international or luxury brand, or experience working with C-level clients as executive or personal assistant a plus
A dedication to best-in-class service and client experience
Strong written communications skills
Meticulous attention to detail and impeccable editing abilities
An entrepreneurial mindset and the ability to multitask, set priorities, and take initiative
Ability to troubleshoot any issues that might arise confidently and swiftly
Discretion and dedication to protecting the confidentiality of students and families
Resourcefulness, accountability, a thick skin, and a high degree of integrity and ethics

Preferred

Prior experience with selective college admissions, education management, or student counseling preferred
Proficiency using SalesForce a plus

Company

IvyWise

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IvyWise is an educational consultancy that provides admissions counseling, tutoring, & research services to students & families worldwide.
dateFounded in 1998
location
New York, New York, USA
people-size51-200 employees
web-link
https://www.ivywise.com/

Funding

Current Stage
Growth Stage

Leadership Team

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Kat Cohen
CEO and Founder
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Company data provided by crunchbase