Versapay · 2 hours ago
Customer Success Manager- Software Solutions
United States
Full-time
Remote
Mid, Senior Level
$85K/yr - $100K/yr
5+ years expVersapay is a company that transforms accounts receivable into a competitive advantage. They are seeking an experienced Customer Success Manager to manage long-term relationships and ensure customers derive maximum value from their software solutions.
Enterprise SoftwareFinancial ServicesFinTechPaymentsSaaSSoftwareTransaction Processing
Responsibilities
Seamlessly transition customers from onboarding to long-term adoption
Focus on growing installed base revenue
Conduct training sessions, regular cadence calls, and Executive Business Reviews (EBRs)
Develop and maintain Success Plans in collaboration with customers
Create and track shared KPIs for retention and growth strategies, including cross-sells, upsells, renewals, and churn mitigation
Collaborate with sales, professional services, support, underwriting, marketing, and product teams
Represent customer needs in product development initiatives
Partner with Customer Care to maintain visibility into customer issues
Act as an advocate for high-severity requests
Drive cross-functional resolution efforts
Propose scalable enhancements to our customer journey
Identify and analyze multi-client issues to forecast potential churn risks
Qualification
Required
5+ years of experience in Customer Success or Account Management roles within SaaS-based companies
Proven track record managing high ARR customers in the Fintech industry
Demonstrated experience managing strategic accounts and engaging with C-level executives
Strong presentation skills with a history of delivering compelling proposals and reviews to senior leadership
Bachelor's Degree in Business, Marketing, Communications, Economics, or related field
Knowledge of strategic account management methodologies and best practices
Proficiency in creating and delivering high-impact presentations to diverse audiences, including C-suite executives and decision-makers
Company
Versapay
Versapay is a Fintech company offering an accounts receivable efficiency suite that simplifies the invoice-to-cash process.
201-500 employees
Funding
Current Stage
Public CompanyTotal Funding
$33.95MKey Investors
National Bank of Canada
2019-12-13Acquired
2019-11-05Post Ipo Debt· $4M
2018-09-26Post Ipo Equity· $7.06M
Leadership Team
Carey OConnor Kolaja
Chief Executive Officer, Board Member
Ed Neumann
Chief Financial Officer
Recent News
Payments Dive
2025-09-10
Bank Innovation
2025-07-16
2025-07-11
Company data provided by crunchbase