BCBS Global Solutions · 20 hours ago
Global Regulated Market Solutions Lead - Location Dubai/UAE
King of Prussia, PA
Full-time
Onsite
Senior Level
5+ years expBCBS Global Solutions is seeking a Global Regulated Market Network Solutions Lead responsible for driving innovation and improving customer experience in regulated market solutions. The role involves developing new partnerships, enhancing existing solutions, and ensuring effective governance and management of local market solutions.
ConsultingFinancial ServicesHealth CareHealth InsuranceInsurance
No H1B
Responsibilities
Lead partnership development, new market opportunity development
Review existing solutions to identify proposition gaps by country/ product / solution
Create roadmap to improve/implement new partners and/or solutions; prioritizing Middle East and other markets that align to commercial opportunity
Reevaluate current cross-compliant (aka local insurer product) solutions and revamp and/or modify in order to better meet client expectations
Assume business leadership of regulated market solutions process improvement project, act as sponsor, for programs currently in place (UAE, Saudi Arabia, Australia)
Ensure new solutions (Qatar, Oman) are integrated into governance processes and maintain an ongoing focus on process improvement, and improving both customer experience and competitive position
Work with different BCBS GS departments to ensure continuous process improvement to increase efficiency and financial outcomes and to enhance member experience for clients needing locally compliant solutions
Develop a roadmap to prioritize and implement enhancements, partnering with PMO, Operations, Chief Strategy Officer, Commercial teams, etc. to lead change efforts
Relationship lead for current and prospective network partners (Bupa Global, Bupa Arabia, and other related party vendors supporting the solution)
Primary focus is Middle East region (UAE, Oman, Qatar, Saudi Arabia, Bahrain); but global focus (Australia, Netherlands, Brazil, etc.) as market needs develop
Establish/maintain program governance that includes routine review and tracking of program performance, SLA’s, identifying other metrics to ensure customer, financial, compliance objectives are being met
Engage other internal and external functions to ensure solutions are delivering customer and competitive market needs; including commercial, product, service, global healthcare, legal and compliance, finance, etc
Partner with global service team and client management team to support the development of effective problem resolution processes to maintain high standard of delivery
Ensure comprehensive training and communications in place to maintain organization awareness of programs and solutions in place; partner with other functions (product, client management, etc.)
Work with Compliance team and outside counsel to investigate complex compliance issues as needed
Leverage broad based knowledge of globally mobile healthcare segment, network knowledge, local market solutions to support strategic projects
Identify opportunities to support growth strategy leveraging local market solutions, competitor insights, changes in markets, etc
Qualification
Required
Minimum of bachelor's degree preferred; or commensurate work experience
5-10 years international insurance experience
Outgoing personality
Ability to work effectively with international providers, partners and internal staff
Extremely detail oriented
Local resident and certified eligibility to work in-country (Dubai/UAE) REQUIRED
Preferred
Substantial international travel or expatriate experience preferred
Excellent knowledge of world geography
Fluency in one or more foreign languages preferred
Familiarity with assistance and security functions
Familiarity with Microsoft office, especially Word and Excel
Familiarity with Salesforce and SharePoint a plus
Benefits
Medical benefits
Travel
Much more
Company
BCBS Global Solutions
BCBS Global Solutions is a financial company that provides international health insurance services for individuals and employers.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Diego Fernandez
President and CEO
J
Jennifer Brown
Chief People Officer
Company data provided by crunchbase