Americold Logistics, LLC. · 11 hours ago
Customer Service Representative
Crest Hill, IL
Full-time
Onsite
New Grad, Entry Level
0+ years expAmericold Logistics, LLC. is a global leader in temperature-controlled logistics, connecting producers, processors, distributors, and retailers to ensure food stays safe and accessible. The Customer Service Representative will respond to customer inquiries, process orders, handle complaints, and provide clerical support to ensure efficient operations.
LogisticsRetail TechnologySupply Chain ManagementTransportationWarehousing
Responsibilities
Responds to all customer inquiries and complaints concerning work-orders, shipments, inventory counts, etc
Reports customer feedback to management
Acts as liaison between customer and warehouse for account administration, customer, and office for invoicing and credit changes
Generates all paperwork/information required for customer work orders including checking on special requests, expediting orders where necessary, tracking orders and post inventory records
Assures proper invoicing of accounts by verifying computer-generated invoices
Provides clerical support including overseeing all paperwork associated with orders, maintaining corresponding files, answering phones, operating office equipment/computers needed to perform duties, greeting visitors
Schedule loads as required
Maintain updated reports to ensure all loads are empty and closed
Resolve refused product, over, short and damaged (OS&D) orders
Follow attendance policy, show up for work on time and ready to work assigned shift
Perform other duties as required and assigned
Qualification
Required
High school diploma or general education degree (GED)
0-2 years of related work experience
Preferred
Ability to work in a fast paced environment
Ability to handle multiple tasks at the same time
Flexibility and initiative
Experience working with challenging customers
Excellent communication skills
Strong problem solving skills
Understand the specific needs and requests of customers, the nature of their product and storage and handling needs
Knowledge of Warehouse Management Systems
Knowledge of Microsoft Office Suite
Desktop computers
Accurate typing and data entry skills
Benefits
Medical/dental/vision insurance
STD/LTD coverage
401(k) with Company match
FSA
Life insurance
EAP
Paid time off
Company
Americold Logistics, LLC.
Americold is a global leader in temperature-controlled logistics and real estate, with a more than 120-year legacy of innovation and reliability.
10001+ employees
H1B Sponsorship
Americold Logistics, LLC. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (36)
2024 (32)
2023 (33)
2022 (29)
2021 (7)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
unknown2022-08-26Acquired
Leadership Team
Robert Chambers
Chief Executive Officer
Jay Harron
Executive Vice President and Chief Investment Officer
Recent News
GlobeNewswire
2025-12-24
2025-12-24
Company data provided by crunchbase