Duke University Health System · 12 hours ago
Healthcare IT Analyst-Support Services
Durham, NC
Full-time
Onsite
Mid, Senior Level
4+ years expDuke University Health System is committed to compassionate care that changes the lives of patients and the community. The Healthcare IT Analyst will support provider scheduling templates within the MaestroCare system and coordinate key components of template changes and patient notifications.
Health CareMedical
Responsibilities
Serve as liaison among DHAS, Revenue Management, Clinic Management and Maestro Care teams for development, deployment, support, testing, and implementation involving provider templates in Cadence
Manage new referral request process, including referral work queue design for new clinics and clinic relocations, researching request details with clinic/division requestor, and making recommendations to referral workgroup regarding referral orders and workflow
Test and implement build activities and provide expertise in the areas of design, build, testing, and scheduling processes around provider scheduling templates
Represent DHAS Support Services at validation sessions, regular facility maintenance meetings, hospital-based conversion meetings, and clinic relocation/implementation meetings
Create and carry out deployment tasks, and participate in build, testing, and support
Advise and assist with complex template build, including updates to MaestroCare master files
Educate and train end- users via face-to-face, phone, email, WebEx and classroom training classes on complex template build and referral process
Act as Maestro Care Cadence application expert for template build functionality and referral workflow
Evaluate and respond to the Support@Duke service now tickets for department’s assignment groups
Research and advise customers on best practice for visit types, blocks, block releases and other template components; serve as gatekeeper for new visit type requests. Make recommendations and forward to DHAS/Service Access/IT group for approval
Generate provider patient reports for departing providers and relocating providers to facilitate patient communication
Coordinate appointment conversion activities for new clinic acquisitions and hospital-based clinic conversions, including the coordination of patient notification via letter and telephone reminder
Maintain coordinate with outside vendors for mailing of patient letters and updates to automated appointment reminder system. Serve as resident experts on appointment communication methods
Provide hands-on support to clinics and DHAS Access Centers as needed during conversions and go-lives
Collaborate with management and end users to request, test, and implement changes to the Cadence system
Provide system production support including the analysis, prioritization, and implementation of requested changes
Responsible for Epic upgrade/new version testing, validation, and implementation
Responsible for template-related components in Master Files, such as blocks, appointment durations, block settings in DEP, provider mapping to DEP
Responsible for Master File maintenance including keeping all test systems coordinated for template build-related components
Develop and document system and user procedures as necessary
Qualification
Required
Bachelor's degree preferred, with focus on business or healthcare related fields OR equivalent technical and/or management experience (4 years) in health care settings such as outpatient clinics or access centers
Strong technical skills, preferably using Epic electronic health record software
Experience working with health care providers and administrators
Excellent verbal and written communication skills
Excellent customer services skills
Ability to lead teams and reach consensus
Ability to manage multiple projects and achieve targeted completion dates
Ability to think critically to develop technical solution to problems
Attention to detail and accuracy
Ability to translate business process into technical solution
Knowledge of project management
User technical support/training
Candidates without Cadence certification at time of hire are expected to successfully complete the certification process within 6 months of hire
Preferred
Epic Cadence Certification preferred
Management experience is highly preferred
Company
Duke University Health System
World-class academic and health care system
10001+ employees
H1B Sponsorship
Duke University Health System has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (39)
2024 (30)
2023 (17)
2022 (24)
2021 (12)
2020 (10)
Funding
Current Stage
Late StageLeadership Team
Chernelle Jones
Special Events Coordinator for: Exec. Vice Pres. Health Affairs, CEO of DUHS, & Dean, School of Med.
Dan Bruno
Chief of Staff and Chief Operating Officer, Duke Health Technology Solutions
Recent News
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2025-11-27
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