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REI · 3 hours ago

Senior Analyst, Direct-to-Consumer Fulfillment

United States

Full-time

Remote

Senior Level

$85K/yr - $137K/yr

5+ years exp

REI Co-op is dedicated to improving outdoor experiences and is seeking a Senior Analyst for Direct-to-Consumer Fulfillment. This role focuses on enhancing customer experience and efficiency in the omni-channel order fulfillment network by managing a substantial parcel budget and utilizing advanced analytics to inform strategic decisions.

ApparelConsumer GoodsE-CommerceFashionManufacturingOutdoorsRetailSporting GoodsSports

Responsibilities

Applies advanced analytics and modeling to optimize carrier utilization and support strategic supply chain initiatives

Manages financial planning activities including parcel budget creation, monthly reporting, quarterly forecasting, and accrual support in partnership with Finance

Conducts in-depth examination to evaluate cost, speed, and customer impact of fulfillment strategies, including rate shopping and contract negotiations

Designs, builds, and maintains scalable datasets and dashboards using SQL and Sigma to support real-time decision-making and performance tracking

Identifies insights, trends, root causes, and opportunities from complex data sets, and communicates strategic recommendations to cross-functional teams and leadership

Develops tools and analytics to support Omni Channel team, aligning with business milestones and operational needs

Leverages customer insights to recommend fulfillment options, including sustainable shipping solutions

Collaborates effectively across divisions to support initiatives, launches, and continuous improvement efforts

Manages projects with clear scope, timelines, and deliverables, ensuring alignment with business goals

Models future initiatives to assess financial and operational impact, supporting long-term strategic planning

Qualification

Advanced SQLData visualizationFinancial planningOmni-channel retailOrder Management SystemsContinuous improvementProject managementBusiness acumenProblem-solvingCommunication skills

Required

Bachelor's degree in Supply Chain, Engineering, Mathematics, or a related field

5+ years of experience in analytics, with an exceptional background in omni-channel retail, merchandising, or supply chain operations

Exceptional business acumen with the ability to interpret data, identify opportunities, and communicate strategic recommendations across all levels

Demonstrated success in building structure from ambiguity and driving alignment across cross-functional teams

Exceptional problem-solving skills using innovative thinking and sound judgment to support business growth

Proven ability to autonomously set goals, prioritize tasks, and manage projects to completion

Advanced SQL skills and experience with data visualization tools (e.g., Tableau, Sigma); exceptional Excel and PowerPoint proficiency